Catering Supervisor — Lead Impeccable Service & Team

BaxterStorey; Enfield; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

28 Days holiday including bankolidays

Birthday off

Volunteer days

Grandparent leave

Free meals on shift

Pension and life insurance

Perkbox discounts

Cycle to work scheme

Job summary

BaxterStorey in Enfield, North London, is seeking a Catering Supervisor to lead on-site service at one of our iconic venues. You will coordinate operations with the chef and events team to deliver flawless food and hospitality.

The role requires a strong leader with excellent English, good IT skills, and the ability to train and motivate staff. You will manage standards, handle guest feedback, and ensure every shift runs smoothly while upholding BaxterStorey values.

Qualifications

• Excellent command of English, written and spoken.
• Proficient computer literacy and MS Office/point-of-sale systems.
• Experience supervising catering or culinary teams.
• Ability to train, mentor and lead staff to deliver impeccable service.
• Good product knowledge of food and beverages and serving standards.
• Leads by example with professional demeanor.
• Strong communication and interpersonal skills.
• Shows initiative and confidence under pressure.
• Excellent time management and organisational abilities.
• Collaborative, supportive team player with strong presentation and customer care.

Responsibilities

• Deliver catering services across the site to meet standards.
• Train and onboard staff, including casual labour.
• Monitor daily standards and report concerns to management.
• Coordinate with kitchen, events and reception to maintain menu and service quality.
• Handle customer complaints professionally and escalate when needed.
• Conduct regular checks of events areas for health, safety and maintenance.
• Ensure adherence to in-house accounting policies and stock control.
• Supervise staff timesheets and attendance.

Skills

English language

Computer literacy

Staff supervision

Training & coaching

Product knowledge (food/beverage)

Professional conduct

Communication skills

Initiative

Time management

Team player

Presentation skills

Customer care

Education

Bachelors' degree or equivalent

Tools

None

Job description

BaxterStorey in Enfield, North London, is seeking a Catering Supervisor to lead on-site service at one of our iconic venues. You will coordinate operations with the chef and events team to deliver flawless food and hospitality.

The role requires a strong leader with excellent English, good IT skills, and the ability to train and motivate staff. You will manage standards, handle guest feedback, and ensure every shift runs smoothly while upholding BaxterStorey values.