CATERING SUPERVISOR

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 22,000 - 28,000; Full time

Job summary

Cardiff Council is looking for an enthusiastic and highly motivated Catering Supervisor to support the day-to-day operation of the Café, Bar and small function catering services in Cardiff Castle Café. You will supervise a team, ensure food safety, customer care and operational excellence.

You will oversee daily catering activities, stock management, cash handling, and support the delivery of small events and functions.

Qualifications

• Experience supervising and training staff.
• Experience handling cash and reconciling tills.
• Knowledge and experience of EPOS till systems.
• Good working knowledge of Microsoft Office.
• Excellent customer service skills and experience serving the public.
• Strong communication and numeracy skills.
• Ability to work efficiently under pressure.
• Self-motivation and a positive, proactive attitude.
• Ability to lift and move stock.
• Reliability, punctuality and flexibility to meet business needs.

Responsibilities

• Supervise the daily operation of the café, bar and catering functions.
• Organise staff rotas and maintain appropriate staffing levels.
• Promote and deliver outstanding customer service standards.
• Monitor stock levels, stock rotation and stock security.
• Manage deliveries, invoices and stock records accurately.
• Ensure compliance with food hygiene, health and safety, and HACCP requirements.
• Oversee cash handling, till reconciliation and investigate discrepancies.
• Support staff training and ensure compliance with licensing regulations.
• Monitor the daily checks for the card machines.
• Control wastage and maintain accurate stock transfer records.
• Encourage sales growth through effective upselling.
• Support and supervise functions.

Skills

Staff supervision

Cash handling

EPOS till systems

Microsoft Office

Customer service

Communication

Numeracy

Pressure management

Reliability

Flexibility

Tools

EPOS till systems

Microsoft Office

Job description

This vacancy is only available to employees of Cardiff Council including Cardiff Works and Agency Workers currently engaged with the Council.

Cardiff Council is looking for an enthusiastic and highly motivated Catering Supervisor to support the day-to-day operation of the Café, Bar and small function catering services in Cardiff Castle Café.

This is an exciting opportunity to play a key role in delivering exceptional customer experiences in one of Wales' most prestigious heritage venues. If you have strong supervisory skills, experience within hospitality or catering, and a passion for excellent customer service, we would love to hear from you.

We are committed to:

• Putting our customers first.
• Getting things done.
• Taking personal responsibility.
• Treating others with respect and understanding.
• Promoting equality, diversity and inclusion.
• Safeguarding children and adults at risk.

If you are passionate about hospitality, customer service and leading a team within a fast paced environment, we would love to hear from you.

About the job

As Catering Supervisor, you will assist in ensuring the smooth and efficient operation of the catering service, supervising a team of staff while maintaining high standards of food safety, customer care and operational excellence.

You will be responsible for overseeing daily catering activities, stock management, cash handling procedures and supporting the successful delivery of small events and functions.

Key Responsibilities

• Supervise the daily operation of the café, bar and catering functions.
• Organise staff rotas and maintain appropriate staffing levels.
• Promote and deliver outstanding customer service standards.
• Monitor stock levels, stock rotation and stock security.
• Manage deliveries, invoices and stock records accurately.
• Ensure compliance with food hygiene, health and safety, and HACCP requirements.
• Oversee cash handling, till reconciliation and investigate discrepancies.
• Support staff training and ensure compliance with licensing regulations.
• Monitor the daily checks for the card machines.
• Control wastage and maintain accurate stock transfer records.
• Encourage sales growth through effective upselling.
• Support and supervise functions.

What We Are Looking For From You

We are looking for someone who can demonstrate:

• Experience supervising and training staff.
• Experience handling cash and reconciling tills.
• Knowledge and experience of EPOS till systems.
• Good working knowledge of Microsoft Office applications.
• Excellent customer service skills and experience serving the public.
• Strong communication and numeracy skills.
• Ability to work efficiently under pressure.
• Self-motivation and a positive, proactive attitude.
• Ability to lift and move stock.
• Reliability, punctuality and flexibility to meet business needs.

Desirable Qualifications and Experience

• Level 2 HACCP Training.
• Knowledge of COSHH controls.
• Health & Safety Training.
• BIIAB Level 2 Award for Personal Licence Holders.
• Experience working in a similar hospitality, leisure, visitor attraction or event venue.
• Experience of stock control and rotation systems.

Additional information

This vacancy is only available to employees of Cardiff Council including Cardiff Works and Agency Workers currently engaged with the Council.

This vacancy is suitable for post share.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Job Category Catering / Cleaning / Caretaking

Department Development & Growth

Working Pattern/Contract Type Full Time Permanent