Catering Service Leader - Elevate Customer Experience

Westmorland Hotel; Penrith; On-site; GBP 26,000 - 34,000; Full time

Job summary

Westmorland Hotel is seeking a Service Leader for our catering department to lead shifts, deploy staff, and ensure top quality service. This hands-on, customer-facing role requires a proactive attitude and a passion for our home-made products, ensuring guests receive a unique and delightful experience.

You will train new colleagues, uphold brand standards, and maintain daily procedures in a fast-moving, high-volume catering environment.

Qualifications

• Experience leading a team in a fast-paced catering environment.
• Excellent communication and customer service skills.
• Commitment to upholding brand standards and cleanliness.
• Ability to train and induct new colleagues.

Responsibilities

• Lead and manage shifts to ensure service excellence.
• Deploy colleagues in line with customer demand and resolve issues.
• Maintain brand standards and ensure daily/weekly procedures are followed.
• Support training and induction of new team members.
• Ensure high-volume catering environment runs smoothly.

Skills

Team leadership

Customer service

Communication skills

Training & induction

Brand standards

Job description

Westmorland Hotel is seeking a Service Leader for our catering department to lead shifts, deploy staff, and ensure top quality service. This hands-on, customer-facing role requires a proactive attitude and a passion for our home-made products, ensuring guests receive a unique and delightful experience.

You will train new colleagues, uphold brand standards, and maintain daily procedures in a fast-moving, high-volume catering environment.