Team Leader

Gloucester Services; Gloucester; On-site; GBP 24,000 - 30,000; Full time

Job summary

A catering service provider in Gloucester is looking for a passionate Service Leader to drive team performance in delivering exceptional customer service. In this hands-on role, you will ensure all standards are met while managing shifts effectively and training new staff. Ideal candidates will have strong leadership skills, high standards in food quality, and a proactive attitude in a busy environment. Join us and contribute to creating delightful customer experiences.

Qualifications

• Ability to lead and motivate a team in a fast-paced environment.
• High standards of quality in food service and cleanliness.
• Previous experience in a catering environment preferred.

Responsibilities

• Lead shifts and manage colleagues to meet customer demand.
• Deliver excellent customer service and maintain brand standards.
• Support training of new colleagues.
• Supporting the training of new colleagues through induction and refresher training.

Skills

Leadership

Communication skills

Customer service excellence

Customer service

Job description

Overview

As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you’ll be competent to manage a high-volume environment with a positive, can-do approach, you will be passionate about our offer, champion our home made products and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

Responsibilities

• Effectively leading your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with customer demand and respond appropriately to any colleague or customer matters as required.
• Ensuring the team are delivering excellent customer service and brand excellence.
• Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.
• Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.

Qualifications / Experience

We are looking for Service Leaders who have the ability to lead and motivate a team on a daily basis in a fast moving environment. Great communication skills and a can do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness. Experience of leading a team in a fast paced, high volume catering environment would be an advantage although we'd also be interested to hear from those with experience in catering looking to take a step up to a Service Leader position.