Service Leader – Catering

Westmorland Family; Tebay, Gloucester; On-site; GBP 25,000 - 30,000; Full time

Job summary

Westmorland Family is seeking a Service Leader for their catering department in Tebay, UK. You will lead shifts, ensuring exceptional service and team performance in a fast-paced environment.

The ideal candidate must possess excellent leadership and communication skills, with a passion for providing top-quality food and service. Experience in catering is a plus, but they are open to those looking to advance to a Service Leader role.

Qualifications

• Ability to lead and motivate a team in a fast-moving environment.
• Excellent communication skills and high standards of service.
• Experience in a fast-paced catering environment preferred.

Responsibilities

• Lead your shift and manage team members effectively.
• Ensure delivery of excellent customer service and brand standards.
• Carry out daily and weekly procedures to maintain company standards.
• Support training for new colleagues.

Skills

Leadership

Communication

Customer Service

Team Motivation

Job description

As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands‑on customer facing role, you’ll be competent to manage a high‑volume environment with a positive, can‑do approach, you will be passionate about our offer, champion our homemade products and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

Responsibilities

• Effectively leading your shift, managing and supporting your colleagues, ensuring colleagues are deployed in line with customer demand and respond appropriately to any colleague or customer matters as required.
• Ensuring the team is delivering excellent customer service and brand excellence.
• Ensuring that all daily and weekly procedures are carried out and that company standards are maintained at all times.
• Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.

Qualifications

We are looking for Service Leaders who have the ability to lead and motivate a team on a daily basis in a fast moving environment. Great communication skills and a can‑do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness. Experience of leading a team in a fast paced, high volume catering environment would be an advantage although we’d also be interested to hear from those with experience in catering looking to take a step up to a Service Leader position.