Service Leader - Catering

Westmorland Hotel; Penrith; On-site; GBP 26,000 - 34,000; Full time

Job summary

Westmorland Hotel is seeking a Service Leader for our catering department to lead shifts, deploy staff, and ensure top quality service. This hands-on, customer-facing role requires a proactive attitude and a passion for our home-made products, ensuring guests receive a unique and delightful experience.

You will train new colleagues, uphold brand standards, and maintain daily procedures in a fast-moving, high-volume catering environment.

Qualifications

• Experience leading a team in a fast-paced catering environment.
• Excellent communication and customer service skills.
• Commitment to upholding brand standards and cleanliness.
• Ability to train and induct new colleagues.

Responsibilities

• Lead and manage shifts to ensure service excellence.
• Deploy colleagues in line with customer demand and resolve issues.
• Maintain brand standards and ensure daily/weekly procedures are followed.
• Support training and induction of new team members.
• Ensure high-volume catering environment runs smoothly.

Skills

Team leadership

Customer service

Communication skills

Training & induction

Brand standards

Job description

As a Service Leader in our catering department you will be responsible for leading shifts to ensure the team is delivering the best service to our customers and ensuring brand standards are always in place. In this hands-on customer facing role, you'll be competent to manage a high-volume environment with an positive, can do approach, you will be passionate about our offer, champion our home made products and you will ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience that we are known for.

• Effectivelyleading your shift, managing and supporting your colleagues, ensuringcolleagues are deployed in line with customer demand and respondappropriately to any colleague or customer matters as required.
• Ensuring the team are delivering excellent customer serviceand brandexcellence.
• Ensuring that all daily and weekly procedures are carriedoutand that company standards are maintained at all times.
• Supporting the training of new colleagues through their induction journey, refresher and any other relevant training.

We are looking for Service Leaders who have the ability to lead and motivate a team on a daily basis in a fast moving environment. Great communication skills and a can do attitude are essential as well as high standards of excellence within delivery of quality food, customer service and cleanliness.Experienceof leading a team in a fast paced, high volume catering environment wouldbe an advantage although we'd also be interested to hear from those withexperience in catering looking to take a step up to a Service Leaderposition.