Catering Operative

Mitie; Dudley; On-site; GBP 14,000 - 21,000; Part time

Job summary

Mitie is recruiting a Catering Assistant for Russell's Hall Hospital to deliver high-quality patient meals and maintain hygiene standards. You will work 3.15–6.45 hour shifts, five days a week, including weekends, on a permanent contract with training provided.

You will prepare areas, serve meals, follow food safety procedures, and communicate professionally with patients and staff. A reliable, caring, and flexible team member with good English is required; previous catering or healthcare

Qualifications

• Reliability and professional demeanor required.
• Good English communication and customer service skills.
• Experience in catering or healthcare is desirable but not essential; training provided.

Responsibilities

• Prepare catering areas, trolleys and equipment for meal services and keep areas clean and organized.
• Serve meals and refreshments to patients, following dietary requirements.
• Clear services, wash catering equipment and maintain high hygiene standards.
• Follow food safety, allergens, infection prevention, health & safety procedures.
• Communicate professionally with patients, ward staff, visitors and managers.
• Work flexibly across wards and the RDU to provide cover as needed.
• Read and follow written instructions and documentation accurately.

Skills

Reliable

Communication skills

Customer service

Teamwork

Job description

At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.

We're looking for a Catering Assistant who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning schedules.

Contract: Permanent Type: Catering Operative Bank StaffHours: 3.15-6.45, 5 out of 7 Days (Weekends will be included) Flexibility is needed.Pay: 12.71 per hourLocation: Russell's Hall Hospital

Are you passionate about providing a high-quality patient catering service and helping to make a positive difference to patients during their hospital stay?

Role Responsibilities

• -Prepare catering areas, trolleys and equipment ready for meal services and ensure areas are kept clean and organised.
• -Serve meals and refreshments to patients, ensuring the correct meals, portions and dietary requirements are followed.
• -Clear meal services, wash catering equipment and maintain high standards of cleanliness and hygiene.
• -Follow all procedures relating to food safety, allergens, infection prevention and control, health & safety and safe working practices.
• -Communicate professionally and respectfully with patients, ward staff, visitors, colleagues and managers, maintaining patient dignity and confidentiality at all times.
• -Work flexibly across different wards and the RDU to provide cover in line with service requirements.
• -Good understanding of spoken and written English.
• -Able to communicate clearly and effectively with patients, visitors, and colleagues.
• -Capable of reading and following written instructions, procedures, and documentation accurately.

Safeguarding

As this role involves working directly with patients, including vulnerable adults, all employees have a responsibility to promote and protect patient safety and wellbeing.

The successful candidate will be required to work in accordance with the Care Act 2014, Safeguarding Vulnerable Groups Act 2006, and relevant Mitie and hospital safeguarding policies and procedures.

You will be expected to:

• -Understand your responsibility to safeguard vulnerable patients from abuse, neglect or harm.
• -Remain alert to any signs or concerns relating to a patient's safety, welfare or wellbeing.
• -Report any safeguarding concerns immediately through the appropriate hospital and Mitie reporting procedures.
• -Maintain patient dignity, respect, privacy and confidentiality at all times.
• -Maintain appropriate professional boundaries when interacting with patients.
• -Complete all required safeguarding and mandatory training and follow relevant policies and procedures while working on wards and within the RDU.

What We're Looking For

We are looking for someone who is reliable, caring, professional and approachable, with good communication and customer service skills. You should be comfortable working around patients and understand the importance of delivering a respectful service within a healthcare environment.

Previous catering or healthcare experience is desirable but not essential, as training will be provided. You must be able to follow procedures, work independently and as part of a team, communicate effectively and be flexible to support different wards and the RDU when required.

Mitie is committed to safeguarding and promoting the welfare of vulnerable groups, including children and adults at risk, and expects all employees to share this commitment. The successful candidate will be subject to a Standard criminal record check and satisfactory references. All colleagues are expected to understand and uphold their safeguarding responsibilities as part of their role.

This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the filtering rules) in order to assess their suitability to work with children or vulnerable adults.

Birmingham Community Healthcare NHS foundation Trust