General Manager – Contract Catering

Collins King & Associates; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Collins King is seeking an experienced General Catering Manager to take full operational accountability for a large B&I contract in central London. You will lead a substantial team, uphold top-tier food quality, service and client satisfaction while collaborating with the client and internal stakeholders to drive improvements.

The ideal candidate will have proven experience managing a large, complex catering operation in a corporate environment, strong financial management skills, and a

Qualifications

• Proven experience leading a large team and complex catering operation.
• Strong B&I contract catering experience.
• Excellent client relationship and stakeholder management skills.
• Strong understanding of hospitality, events and staff dining.
• Proven financial and commercial management experience.
• Exceptional attention to detail and high service standards.
• Ability to lead, motivate and develop a large team.
• Professional, polished and engaging personality.
• Confidence to operate within a prestigious, high-expectation environment.

Responsibilities

• Full operational management of a large and complex B&I contract.
• Leading, motivating and developing a large team.
• Ensuring exceptional standards across staff dining, hospitality and events.
• Managing client relationships and acting as a senior point of contact.
• Driving service excellence and continuous improvement.
• Overseeing financial performance, budgets, costs and commercial targets.
• Ensuring all food safety, health & safety and compliance standards are maintained.
• Supporting the development of innovative food and service concepts.
• Managing high-profile events and hospitality requirements.
• Building a strong team culture and developing future talent.

Skills

Team leadership

Financial management

Client relationships

Stakeholder management

Food safety & quality

Hospitality & events

Attention to detail

Professional demeanour

Job description

We are currently recruiting for an experienced General Manager to take overall responsibility for a large and complex B&I catering operation within a prestigious central London Head Office. This is a high-profile, fast-paced environment where exceptional food, service and client experience are at the heart of the operation. The successful candidate will be responsible for the full management of the contract, leading a substantial team and ensuring consistently high standards across all areas of the business.

The Role As General Catering Manager

The role will have full operational accountability for the contract, leading the team and ensuring the highest standards across food quality, service delivery, people management and client satisfaction. You will work closely with the client and internal stakeholders to develop the operation, identify opportunities for improvement and ensure the contract consistently exceeds expectations.

Key responsibilities will include:

• Full operational management of a large and complex B&I contract
• Leading, motivating and developing a large team
• Ensuring exceptional standards across staff dining, hospitality and events
• Managing client relationships and acting as a senior point of contact
• Driving service excellence and continuous improvement
• Overseeing financial performance, budgets, costs and commercial targets
• Ensuring all food safety, health & safety and compliance standards are maintained
• Supporting the development of innovative food and service concepts
• Managing high-profile events and hospitality requirements
• Building a strong team culture and developing future talent

About You

We are looking for an established General Manager / General Catering Manager with experience managing a large-scale, complex B&I contract, ideally within a corporate, professional services or law firm environment. You will be a confident and commercially astute leader who can operate at both strategic and operational level.

The ideal candidate will have:

• Proven experience managing a large team and complex catering operation
• Strong B&I contract catering experience
• Excellent client relationship and stakeholder management skills
• A strong understanding of hospitality, events and staff dining
• Proven financial and commercial management experience
• Exceptional attention to detail and high service standards
• The ability to lead, motivate and develop a large team
• A professional, polished and engaging personality
• The confidence to operate within a prestigious, high-expectation environment

This is a fantastic opportunity for an ambitious senior catering professional to take ownership of a flagship City of London account and make a real impact across a diverse and high-profile operation.