Catering Operations Lead – Flexible Hours

John Lewis Partnership; City of Westminster; On-site; GBP 33,000 - 51,000; Full time

Benefits offered by this job

Free meals on duty

Free parking on site

Partnership discount in store & online

Discounted cinema tickets & VIP suites

Job summary

John Lewis Partnership in London Pimlico is seeking an experienced Catering Operations Leader to supervise a busy catering brigade and mentor the team to deliver market-leading customer service. The role includes managing the Partner Dining Room, maintaining high standards of presentation and cleanliness, and driving sales while controlling costs.

You will handle catering administration, stock, wastage, staffing, and ensure compliance with Food Hygiene and Health & Safety policies.

Qualifications

• A minimum of 3 year’s experience in supervising catering teams.
• Experience working with all food types and a genuine passion for hospitality.
• A strong understanding of how to manage sales, stock, and wastage to protect the bottom line.

Responsibilities

• Operational leadership: Leading and supervising a busy catering brigade to deliver market-leading customer service. You will act as a "Critical Friend," challenging poor performance and mentoring your team to achieve their best.
• Service excellence: Ensuring the seamless delivery of the Partner Dining Room and function services, maintaining impeccable standards of product presentation and cleanliness.
• Commercial management: Driving sales and managing food and sundry costs. You will identify opportunities for continuous improvement and greater efficiency within the catering operation.
• Administrative oversight: Taking ownership of catering admin, including stock control, wastage recording, and staffing requirements to ensure a profitable and efficient section.
• Compliance & Risk: Supervising and delivering all due diligence checks. You will ensure 100% compliance with John Lewis Food Hygiene and Health & Safety policies at all times.

Skills

Supervisory experience

Food expertise

Commercial awareness

Leadership qualities

IT literacy

Job description

John Lewis Partnership in London Pimlico is seeking an experienced Catering Operations Leader to supervise a busy catering brigade and mentor the team to deliver market-leading customer service. The role includes managing the Partner Dining Room, maintaining high standards of presentation and cleanliness, and driving sales while controlling costs.

You will handle catering administration, stock, wastage, staffing, and ensure compliance with Food Hygiene and Health & Safety policies.