Catering Manager

Five Guysif; Stoke-on-Trent; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading burger restaurant in Stoke-on-Trent is seeking a Catering Manager to support operational excellence and lead the team in delivering top-notch service. The role involves managing the team's performance, ensuring customer satisfaction, and maintaining quality standards while fostering a positive work environment. Ideal candidates will bring strong leadership and customer service skills. This position offers opportunities for career development within the company.

Benefits

Achievable bonus scheme

Paid holidays

Free meals on shift

Development opportunities

Qualifications

• Experience in a managerial role in food service.
• Strong leadership and team management capabilities.
• Passion for customer service and quality control.

Responsibilities

• Support the General Manager in operational excellence.
• Lead the team in delivering exceptional customer experiences.
• Handle complaints openly and honestly.

Skills

Leadership

Customer service

Coaching

Team management

Job description

Catering Manager

Location: Etruria, Staffordshire, UK, ST1 4

Application Deadline: 2025-12-29

Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

In every restaurant, you'll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.

Our Shift Managers are there to demonstrate leadership, coaching and direction to the team and bringing our values to life for their team and our customers.

Rewards

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries and shakes while on shift
• Life assurance
• All employees get access to Wagestream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay.

Other Awesome Perks

• Days out and social events
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

As a Shift Manager You'll Be

• Responsible for Crew & Quality Control
• Supporting the General Manager in the delivery of perfect burgers and fries while providing an above & beyond experience for your team and customers
• Creating an awesome working environment where people are happy to come to work and have fun!
• Ensuring every customer is delighted with their order and their Five Guys experience - You will deal with complaints promptly in an open and honest way
• You will ensure that each shift runs as smoothly as possible and that our values form part of your shift management
• You will be expected to lead from the front, you will be hands on most of the time, working on the line and dining area

As a Shift Manager You'll Be Enthusiastic About

• Perfect Burgers and Fries
• Our values; Competitive, Enthusiastic, Family, Get It Done and Integrity
• People - Leading from the front and being hands on
• Customer service

Incredible Careers with Five Guys

If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us. Your next step would be an Assistant Manager. Five Guys isn't just a job - it can be a career!