Category Support Manager

TN United Kingdom; Telford; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a global organization as a Customer Support Manager, where your skills in Excel and communication will shine. This role involves building customer insights, managing product launches, and optimizing performance. You'll be part of a dynamic team that values your contributions and offers excellent training and benefits. If you're passionate about customer service and thrive in a fast-paced environment, this opportunity is perfect for you. Experience in FMCG is a must, and you'll enjoy a supportive atmosphere with great prospects for career growth.

Qualifications

• Experience in FMCG Customer Services is essential.
• Ability to work in a fast-paced environment with high data accuracy.

Responsibilities

• Coordinate product development launches within budget and on time.
• Manage customer complaints and develop presentations for meetings.

Skills

Excel

Verbal Communication

Written Communication

Project Management

Data Accuracy

Job description

Job Title: Customer Support Manager

Location: Telford (office based with travel to customer sites)

Working Days: Monday - Friday

Salary: Circa £, plus excellent benefits

Overview

Are you proficient in Excel, possess excellent communication skills, and have experience in FMCG Customer Services? Do you want to work for a global organization where you'll be valued, receive excellent training, and have great benefits and prospects? If yes, please read on.

Objective

Your main goal will be to build customer category insight presentations and provide the Sales team and customers with excellent analysis and information.

Key Duties

1. Coordinate and execute product development launches internally and externally within budget and on time.
2. Deliver plans to optimize performance in line with budgets.
3. Create and deliver product landscape reviews and build action plans.
4. Create and deliver category insight plans for customers.
5. Manage customer complaints effectively.
6. Develop and prepare presentations for customers, product meetings, and trade fairs.
7. Participate in the tender process with the Sales team.
8. Support customer audits and lead follow-up actions.
9. Assist with forecasting, costing, stock management, and sales analysis internally.

Essential Requirements

• Previous marketing or product development experience within an FMCG organization.
• Effective verbal and written communication skills.
• Ability to interface effectively with internal and external customers.
• Ability to work in a fast-paced environment while maintaining high data accuracy.
• Good English business skills.
• Excellent project management skills.

This role is UK-based and does not offer sponsorship opportunities.

Additional Information

Our process is barrier-free, and we ensure careful consideration of all applicants. If you are not successful for this role, please consider applying for others or send your CV along with a cover letter explaining your career objectives. We will do our best to support your job search.

This position is advertised by Ethero's Telford office, which offers both permanent and temporary employment across various sectors throughout Shropshire. We also have offices in Stoke, Burton, Derby, and Coventry. For more information, please visit our website.