Category Manager

City Facilities Management Holdings Ltd; Glasgow; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in facilities management is seeking a Category Manager to enhance procurement strategies and supplier relationships. The role involves managing contracts, ensuring compliance, and collaborating with stakeholders to achieve cost efficiency and quality service delivery.

Qualifications

• Minimum 5 years’ experience in procurement or supplier management.
• Knowledge of maintenance services within the FM industry is desirable.

Responsibilities

• Manage supplier relationships and contract delivery.
• Support category strategy development and budget alignment.
• Lead monthly supplier service reviews and performance improvement plans.

Skills

Procurement

Supplier Management

Stakeholder Relationship Building

Strategic Procurement

Data Management

Education

CIPS Qualification

Job description

Job Purpose

The Category Manager will be strategically minded and will support the development and implementation of procurement strategies to ensure cost efficiency, quality, and supplier reliability. The role involves managing supplier relationships, negotiating contracts, and collaborating with internal stakeholders to meet City and client objectives.

Key Accountabilities

• Manage all supplier relationships and contract delivery for allocated suppliers.
• Build strong engagement and trust with City’s customers, respond promptly to client requests, and use performance scorecards to demonstrate achievement of delivery targets and contractual compliance.
• Support category strategy development.
• Create and oversee a regular supplier audit regime to ensure compliance with health and safety and other key standards.
• Work with customers to set annual budgets and ensure alignment within the procurement team to deliver services within budget.
• Act as an escalation point for supplier-related issues.
• Exercise financial control by monitoring spend versus budget monthly, challenging overruns, and reporting them.
• Collaborate with the finance team to resolve supplier payment or accounting issues.
• Conduct in-store visits and directly address issues with senior clients.
• Manage budgets to optimize value and minimize costs without compromising service quality.
• Review management information to ensure KPIs, SLAs, and statutory obligations are met or exceeded.
• Escalate PPM task closures and certifications where necessary.
• Create reporting packs for supplier relationships and update relevant teams and clients.
• Support reactive job delivery and quoting processes with field teams.
• Lead monthly supplier service reviews.
• Investigate escalations, develop remedial actions, and coordinate responses.
• Communicate breaches or escalations to relevant management.
• Implement escalation and incident management processes to protect service delivery.
• Lead and manage performance improvement plans.
• Promote a culture of safety and ensure reporting and investigation of hazards and incidents.
• Coordinate with sourcing and onboarding teams for effective contract mobilization.
• Encourage supplier development and innovative solutions for value addition.
• Work with strategic management to integrate performance management programs.
• Identify process improvements and best practices across the business.
• Align with operational teams to promote a unified approach to supplier management.
• Manage the delivery of objectives aligned with business strategy.

Knowledge, Skills, And Abilities

• Minimum 5 years’ experience in procurement or supplier management.
• CIPS qualification or equivalent preferred.
• Knowledge of maintenance services within the FM industry is desirable.
• Understanding of retail, hospitality, or customer service industries is a plus.
• Strong commercial, supplier management, and strategic procurement skills.
• Experience delivering SRM programs and managing contracts.
• Excellent stakeholder relationship-building and communication skills.
• Proven experience managing large-scale supplier relationships and contracts.
• Ability to lead change and educate stakeholders on supplier frameworks.
• Strong data management and financial budget management skills.

City Refrigeration Holdings was founded in 1985 by Willie and Susan Haughey, aiming to positively transform the facilities management industry through collaboration and transparency. Over the decades, it has grown into a global leader with divisions across multiple continents, offering diverse services in maintenance, engineering, procurement, cleaning, and more, rooted in its core values of professionalism, quality, and customer service.