Casualty Injury Admin Supervisor - Flexible Growth

DAC Beachcroft LLP; Newport; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Private medical insurance

Income protection insurance

Discounted gym membership

Professional funding

ESG activities

Job summary

DAC Beachcroft LLP in Newport is seeking a Case Administration Supervisor to lead a small team handling volume EL/PL cases. The role focuses on supervision, workflow optimization and ensuring timely file setup and progress with clients and the firm’s standards.

You will oversee performance reviews, absence management and training delivery, while supporting fee earners and maintaining compliance with SLAs, KPIs and risk controls.

Qualifications

• Previous admin supervision experience, ideally in a casualty environment.
• High level of compliance with client SLAs, protocols and KPIs.
• Good people management skills including motivating, coaching and mentoring team members.
• IT skills with Excel and Word.
• Strong prioritisation and organisation abilities; knows when to ask for help.
• Analytical skills and ability to assess factual evidence.
• Excellent oral and written communication skills.

Responsibilities

• Direct supervision and management of a small team of case administrators responsible for admin related to volume EL/PL cases.
• Oversee performance reviews, absence management and cascade information from senior management.
• Ensure inductions and required training are delivered and team members are developed.
• Monitor allocations, file setups, trust balances and other tasks set by management.
• Ensure timely and proactive file handling to meet client and firm requirements.
• Address emerging risk or compliance issues in conjunction with the Team Partner.

Skills

People management

Leadership

Time management

Communication

Analytical thinking

Tools

Excel

Word

Job description

DAC Beachcroft LLP in Newport is seeking a Case Administration Supervisor to lead a small team handling volume EL/PL cases. The role focuses on supervision, workflow optimization and ensuring timely file setup and progress with clients and the firm’s standards.

You will oversee performance reviews, absence management and training delivery, while supporting fee earners and maintaining compliance with SLAs, KPIs and risk controls.