Case Administrator Supervisor - Casualty Injury

DAC Beachcroft LLP; Newport; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Private medical insurance

Income protection insurance

Discounted gym membership

Professional funding

ESG activities

Job summary

DAC Beachcroft LLP in Newport is seeking a Case Administration Supervisor to lead a small team handling volume EL/PL cases. The role focuses on supervision, workflow optimization and ensuring timely file setup and progress with clients and the firm’s standards.

You will oversee performance reviews, absence management and training delivery, while supporting fee earners and maintaining compliance with SLAs, KPIs and risk controls.

Qualifications

• Previous admin supervision experience, ideally in a casualty environment.
• High level of compliance with client SLAs, protocols and KPIs.
• Good people management skills including motivating, coaching and mentoring team members.
• IT skills with Excel and Word.
• Strong prioritisation and organisation abilities; knows when to ask for help.
• Analytical skills and ability to assess factual evidence.
• Excellent oral and written communication skills.

Responsibilities

• Direct supervision and management of a small team of case administrators responsible for admin related to volume EL/PL cases.
• Oversee performance reviews, absence management and cascade information from senior management.
• Ensure inductions and required training are delivered and team members are developed.
• Monitor allocations, file setups, trust balances and other tasks set by management.
• Ensure timely and proactive file handling to meet client and firm requirements.
• Address emerging risk or compliance issues in conjunction with the Team Partner.

Skills

People management

Leadership

Time management

Communication

Analytical thinking

Tools

Excel

Word

Job description

Case Administrator Supervisor - Casualty Injury

Department: CSG - Casualty (EL/PL / Complex Injury / Disease / Fraud / Motor Injury / Vehicle Hire and Damage)

Employment Type: Permanent

Location: Newport

Description

DAC Beachcroft is looking to appoint a Case Administration Supervisor to join our Casualty Injury in Birmingham. Our Casualty Injury team focuses on employers' liability and public liability claims, with claims valued up to £100k. This is your chance to work within a dynamic and supportive team (with full and supportive training provided), that handles a diverse range of EL/PL claims and making a real impact.

At DAC Beachcroft, you'll benefit from working at one of the leading law firms in the country. Not only will you gain hands‑on experience, but you'll also have the opportunity to expand your professional network by building relationships with key clients (including leading names in the insurance industry and corporate businesses, many of whom are household names). This is your chance to grow and thrive in a supportive and prestigious environment.

What you will do?

Direct Supervision and Management of a small team of case administrators who will have responsibility for admin related to volume litigated EL/PL cases.

Through effective supervision and support of fee earners, to be accountable & responsible for the following:

• All interim and performance reviews, including probation reviews
• Absence management
• Cascading and communicating information from senior management.
• Motivating and engaging the team, as well as overseeing their well-being

In addition the successful candidate will be responsible for the following:

• Maintain an awareness of the firm's strategies and plans.
• Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications.
• Ensure new joiners are adequately inducted into the team and that required training is delivered to existing team as and when required
• Provide guidance and support to develop team and progress through the career framework
• Monitoring team performance in regard to allocations/file set ups/trust balances and any other required tasks set by the management team
• Ensuring files are set up and run pro-actively and effectively by the relevant administrator, with appropriate deadlines met
• Ensuring that case admin carry out work effectively to meet the needs of the clients and the commercial requirements of the firm
• Ensuring any emerging risk or compliance issues that are raised by case admins are addressed and managed in conjunction with the Team Partner in the first instance
• Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual whilst ensuring work is carried out profitably for the firm and client
• Raising and dealing with any complaint or any escalated risk or compliance issues appropriately

Who you are

• Previous admin supervision experience, ideally in a casualty environment however other supervision experience will be considered.
• A high level of personal compliance with client SLAs, protocols and KPIs
• Good people management skills including the ability to motivate, coach and mentor team members at all levels
• IT skills - Be IT literate with a good working knowledge of Excel and Word.
• Prioritisation & Organisation skills – A strong ability to organise their own time, identify priority tasks and know when to ask for help.
• Analytical skills – The ability to critically look at factual evidence, identify what is not right/out of the ordinary.
• Interpersonal skills – The ability to get on with a team, speak to a customer on the phone and meet a client.
• Resilience – The ability to stand their ground in a telephone negotiation and to receive feedback.
• Aptitude to learn – The ability to retain knowledge and put into play new skills.
• Good oral and written communication skills.

What's in it for you?

• High levels of flexibility and a great work life balance - https://www.dacbeachcroft.com/en/Work-with-us/Whats-in-it-for-you
• A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
• Opportunities for growth and progression including professional funding
• In person and remote social events
• Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!