Casualty Claims Specialist: Public Liability (Liverpool)

Davies; Liverpool; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

25 days holiday

Health care cash plan

Mental health support (WeCare)

Death in service

Pension contribution

Cycle to work scheme

Tech scheme

Season ticket loan

Gym flex

Discounts

Job summary

Davies is seeking a Claims Handler CH1 to join its Casualty Team in Liverpool. The role involves managing Public Liability and Property Damage claims from inception to settlement, with a caseload up to a £10,000 reserve.

You will maintain case data, meet client SLAs, and support the team leader with additional tasks. The position is permanent, full-time, and based at the Liverpool office, with standard 35-hour weeks and a Monday–Friday schedule.

Qualifications

• 6 months relevant experience or law degree or equivalent
• Excellent attention to detail
• Strong communication and negotiation skills
• Strong organisational skills
• Excellent client care and customer service skills
• Ability to manage own volume workload via task management
• Ability to work as a team and independently

Responsibilities

• To pro-actively manage a caseload of Public Liability & Property Damage claims
• Maintain accurate data on relevant case management system
• Comply with set client SLA’s
• Ensure quality service standards and productivity levels are maintained to a high standard
• Undertake appropriate additional tasks provided by the Team Leader

Skills

Attention to detail

Communication skills

Negotiation skills

Organisational skills

Client care

Workload management

Team and independent work

Education

6 months relevant experience or law degree or equivalent

Job description

Davies is seeking a Claims Handler CH1 to join its Casualty Team in Liverpool. The role involves managing Public Liability and Property Damage claims from inception to settlement, with a caseload up to a £10,000 reserve.

You will maintain case data, meet client SLAs, and support the team leader with additional tasks. The position is permanent, full-time, and based at the Liverpool office, with standard 35-hour weeks and a Monday–Friday schedule.