Claims Handler

Davies Group; Hempstalls; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Pension 5% employee and 5% employer

Life assurance 4x

Cycle to Work Scheme

Hybrid working after probation

Leadership training programme

Funding for professionalQualifications

Job summary

Davies Group in Stoke-on-Trent is seeking a Claims Handler to join our Property team. You will be the first point of contact for customers, insurers and suppliers, coordinating claims and ensuring timely processing.

The role offers hybrid working after probation, 37.5 hours per week, and a Monday–Friday schedule with potential Saturday rotas. A customer-centric approach and strong communication are essential to success.

Qualifications

• Customer-focused approach to interactions with clients and colleagues
• Ability to analyse policies to determine claim coverage
• Proactive and responsive communication with stakeholders

Responsibilities

• Liaising with customers, insurers, suppliers and colleagues nationwide
• Analyzing policies to determine claim coverage and processing strategies
• Keeping policyholders informed about claim progress via clear correspondence
• Setting up new claims, appointing contractors and updating systems
• Issuing payments and arranging settlements when required

Skills

Customer-centric

Excellent communication

Numeracy

Attention to detail

Adaptability

Job description

Claims Handler

Location: Stoke-On-Trent - ST1 3 DH

Full-Time: 37.5 hours per week

Hybrid working after probation!

Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

What will your day look like:

• Liaising with customers, insurers, suppliers, and colleagues nationwide
• Analysing policies to determine claim coverage and devise efficient claims processing strategies
• Keeping policyholders informed about claim progress through well-crafted correspondence
• Setting up new claims, appoint contractors, and update internal systems
• Issuing payments and arrange settlements as needed
• Ensuring compliance with contractual and regulatory requirements
• Contributing to team success and driving business growth

The working days are Monday to Friday but you might be required to work Saturdays on a rota basis.

Knowledge and Abilities:

• Customer-Centric Approach: As a great communicator, you'll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
• Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes
• Attention to Detail: Excellence lies in the little things.
• Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
• Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills
• Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x 4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan