Casual - Ticketing Advisor

Exhibition Centre Liverpool; Liverpool; On-site; GBP 15,000 - 22,000; Full time

Job summary

Liverpool Experience Campus is recruiting Casual Ticketing Advisors to provide a high level customer booking and enquiry service across TicketQuarter, M&S Bank Arena Box Office and the Contact Centre. The role involves selling and promoting all shows and events on sale at the arena and other TicketQuarter sales, in a fast-paced sales environment, delivering excellent customer service under pressure.

Shift patterns include days, evenings and weekends on a casual basis with no guaranteed

Qualifications

• Experience in fast-paced sales or call centre environments.
• Commitment to delivering excellent customer service.

Responsibilities

• Provide high level customer booking and enquiry service across TicketQuarter, M&S Bank Arena Box Office and the Contact Centre.
• Sell and promote with enthusiasm all shows/events on sale at M&S Bank Arena and other TicketQuarter sales.
• Work in a fast-paced sales/call centre environment and meet tight deadlines.

Job description

Hours - Casual

Hourly Pay - £13.45 per hour

CASUAL TICKETING ADVISOR VACANCY

Liverpool Experience Campus is where extraordinary events and careers come to life. Located on Liverpool's iconic waterfront, our connected campus brings together award winning venues, on-site hotels, Ticket Quarter ticketing agency and a team of talented professionals who are passionate about creating unforgettable experiences.

Home to a convention centre, 11,000-capacity arena and multi-hall exhibition centre, we deliver world class conferences, exhibitions, concerts, cultural events and corporate gatherings. We provide seamless event solutions that attract audiences from across the UK and beyond.

Proudly owned by Liverpool City Council, we exist to bring people together through culture, creativity, innovation and shared experiences. Whether you're welcoming guests, delivering events, driving ticket sales or supporting our operations behind the scenes, you'll play a vital role in shaping memorable moments and showcasing one of the UK's most vibrant destinations.

At Liverpool Experience Campus, you’ll be part of a team that is dedicated to making a real difference. Some of our key achievements and ongoing initiatives include:

• Disability Confident Employer.
• Sunflower Friendly Business.
• Member of the Fair Employment Charter.
• Real Living Wage employer.
• Social value impact plan - last year we contributed over £6.4m.
• Green Meeting's Gold Standard.
• Sustainability Strategy.
• Positively influencing biodiversity - we have 3 on-site beehives.
• Carbon Neutral Campus.
• Accessibility Strategy.
• AccessAble Guide.

About the Role

We are looking to recruit Casual Ticketing Advisors to provide a high level customer booking and enquiry service across TicketQuarter, M&S Bank Arena Box Office and the Contact Centre.

The successful candidates will be required to sell and promote with enthusiasm, all shows/events on sale at the M&S Bank Arena and all other event ticket sales managed by TicketQuarter.

The ideal candidate will have experience of working in a fast paced sales/call centre environment, a passion for delivering excellent customer service and the ability to work under pressure to tight deadlines.

If you have drive, passion, ambition and wish to play a part in Liverpool Experience Campus continuing success story this could be just the job for you.

Work is offered on a casual basis (no guaranteed hours) to support the busy demands of the M&S Bank Arena Box Office, ad-hoc external sites, and the Contact Centre.

Candidates must be flexible, as working hours offered will include days, evenings and weekends.

Join us at Liverpool Experience Campus and be part of something extraordinary.

For further information, assistance, or to obtain information, please contact the People team via email at

Values

At Liverpool Experience Campus, our values shape every moment of how we work together. One Big Team means we collaborate, support each other and celebrate shared success. Take The Initiative empowers our people to be proactive and confident in making things happen. All Welcome reflects our commitment to inclusion, ensuring every colleague and visitor feels respected and valued. And with Every Moment Matters, we focus on delivering exceptional experiences - for our city and each other.

Equality, Diversity & Inclusion

We believe our strength lies in the diversity of our people. At Liverpool Experience Campus we're proud to champion equality, inclusion and belonging, creating an environment where every individual feels respected, valued and is encouraged to be themselves.

We strongly encourage and welcome applications from suitably qualified candidates from individuals of all backgrounds and identities regardless of age, disability, gender reassignment, marriage or civil partnership status, race, religion or belief, sex or sexual orientation.