Casual Ticketing Advisor

Get Staffed Online Recruitment Limited; Liverpool; On-site; GBP 12,000 - 17,000; Full time

Job summary

Get Staffed Online Recruitment Limited is recruiting a Casual Ticketing Advisor to support TicketQuarter, M&S Bank Arena Box Office and the Contact Centre in Liverpool. You’ll handle guest bookings and enquiries, promoting all events with energy and a guest-first attitude.

You'll join a busy, fast-paced sales environment, work flexible hours including days, evenings and weekends, and help create unforgettable experiences for audiences visiting one of the UK’s premier venues on the waterfront.

Qualifications

• Casual ticketing role with no guaranteed hours.
• Experience in fast-paced sales/call centre environments.
• Ability to deliver excellent customer service under pressure.
• Flexible to work days, evenings and weekends.

Responsibilities

• Sell and promote shows/events on sale at the M&S Bank Arena and TicketQuarter.
• Provide high level customer booking and enquiry service across TicketQuarter, Arena Box Office and Contact Centre.
• Support operations behind the scenes to ensure smooth guest experiences.
• Maintain a positive, helpful attitude to maximise audience satisfaction.

Skills

Customer Service

Sales Experience

Call Centre

Flexible Hours

Job description

CASUAL TICKETING ADVISOR Our client is where extraordinary events and careers come to life.

Located on Liverpool's iconic waterfront, their connected campus brings together award winning venues, on‑site hotels, Ticket Quarter ticketing agency and a team of talented professionals who are passionate about creating unforgettable experiences.

Home to a convention centre, 11,000-capacity arena and multi-hall exhibition centre, they deliver world class conferences, exhibitions, concerts, cultural events and corporate gatherings.

They provide seamless event solutions that attract audiences from across the UK and beyond.

Our client exists to bring people together through culture, creativity, innovation and shared experiences.

Whether you're welcoming guests, delivering events, driving ticket sales or supporting their operations behind the scenes, you'll play a vital role in shaping memorable moments and showcasing one of the UK's most vibrant destinations.

At our client, you'll be part of a team that is dedicated to making a real difference.

Some of their key achievements and ongoing initiatives include:

Disability Confident Employer.

Sunflower Friendly Business.

Member of the Fair Employment Charter.

Real Living Wage employer.

Social value impact plan

last year they contributed over £6.4m.

Green Meeting's Gold Standard.

Sustainability Strategy.

Positively influencing biodiversity

they have 3 on-site beehives.

Accessibility Strategy.

AccessAble Guide.

About the Role

They are looking to recruit Casual Ticketing Advisors to provide a high level customer booking and enquiry service across TicketQuarter, M&S Bank Arena Box Office and the Contact Centre.

The successful candidates will be required to sell and promote with enthusiasm, all shows/events on sale at the M&S Bank Arena and all other event ticket sales managed by TicketQuarter.

The ideal candidate will have experience of working in a fast paced sales/call centre environment, a passion for delivering excellent customer service and the ability to work under pressure to tight deadlines.

If you have drive, passion, ambition and wish to play a part in our client's continuing success story this could be just the job for you.

Work is offered on a casual basis (no guaranteed hours) to support the busy demands of the M&S Bank Arena Box Office, ad-hoc external sites, and the Contact Centre.

Candidates must be flexible, as working hours offered will include days, evenings and weekends.

Join our client and be part of something extraordinary.

Values

Our client's values shape every moment of how they work together.

One Big Team means they collaborate, support each other and celebrate shared success.

Take The Initiative empowers their people to be proactive and confident in making things happen.

All Welcome reflects their commitment to inclusion, ensuring every colleague and visitor feels respected and valued.

And with Every Moment Matters, they focus on delivering exceptional experiences

• for their city and each other.

Equality, Diversity & Inclusion

They believe their strength lies in the diversity of their people.

Our client is proud to champion equality, inclusion and belonging, creating an environment where every individual feels respected, valued and is encouraged to be themselves.

They strongly encourage and welcome applications from suitably qualified candidates from individuals of all backgrounds and identities regardless of age, disability, gender reassignment, marriage or civil partnership status, race, religion or belief, sex or sexual orientation.