Night Porter

Aimbridge EMEA; Liverpool; Hybrid; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Industry leading training & leadership

Staff hotel discounts

Stream pay advances & savings

Employee assistance programme

Uncapped incentives

Flexible working opportunities

Job summary

Aimbridge Hospitality in Liverpool is seeking a Night Porter to safeguard guests, staff and the hotel during the night while upholding security and fire safety standards. You will also help prepare breakfast around 6am, interact with guests and residents, and assist in other departments such as food & beverage and maintenance to deliver exemplary service.

The role requires attention to detail, strong communication, outstanding customer service, and the ability to work overnights; 18+ and night

Qualifications

• Experience in hospitality or customer service preferred.
• Ability to remain calm under pressure during night shifts.
• Strong interpersonal skills and courtesy when dealing with guests and staff.
• Reliable and punctual with a strong work ethic.

Responsibilities

• Ensure the safety and security of guests, staff and the hotel at night.
• Perform minimum two security checks at intervals with emphasis on security and fire safety.
• Assist with breakfast preparation around 6am and liaise with guests to resolve issues.
• Support operations across F&B, maintenance and other departments with first-class service.

Skills

Attention to detail

Communication

Customer service

Overnight shifts

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Flexible working opportunities

A day in the life of…

As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.

As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.

**Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel**.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’