Night Porter

Interstate Europe Hotels & Resorts; Tunbridge Wells; Sur place; GBP 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Hotel discounts

Staff rates (F&B & spa)

Stream pay progression

Employee assistance program

Incentives

Staff parking

Résumé du poste

Aimbridge Hospitality EMEA is hiring a Night Porter in Tunbridge Wells. You will safeguard guests and staff during night hours and carry out essential security checks and fire safety procedures.

You will also assist with early breakfast preparation and engage with residents to resolve any issues. Beyond the front desk, you’ll support food & beverage, maintenance and other areas, delivering first-class customer service and teamwork.

Qualifications

• Strong attention to detail to keep the property clean and presentable.
• Excellent communication with guests and staff.
• Proven customer service skills for a pleasant stay.
• Ability to work overnight hours and adapt to night shifts.

Responsabilités

• Ensure safety and security of guests, staff and premises at night.
• Perform regular security checks and fire safety measures.
• Assist with breakfast preparation around 6am and liaise with guests.
• Address issues politely and resolve guest complaints when needed.
• Support other departments during night operations to maintain service quality.

Connaissances

Attention to detail

Communication skills

Customer service

Night shift capability

Description du poste

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Free staff parking

A day in the life of…

As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.

As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Good communication skills: You’ll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You’ll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.

**Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel**

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’