Casual Night Porter

Millennium & Copthorne Hotels; Glasgow; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Social events

Training and development

Pension salary sacrifice

Career development and salary reviews

Interest-free season ticket loan

1 volunteer days per year

Complimentary meals

Length of service holidays

My Millennium discounts

Accommodation discounts and 50% F&B

Life assurance

Recommend a friend

Job summary

The Millennium Hotel Glasgow, part of Millennium Hotels and Resorts UK, is seeking a Casual Night Porter to deliver porterage, lounge and room service, and security during the night. The role involves room setup, guest interaction, and assisting with Night Auditor tasks as needed.

Key qualifications include prior hotel experience, night shift capability, strong communication and customer service skills, and familiarity with front office systems such as Opera Cloud.

Qualifications

• Previous experience in a quality hotel.
• Night shift experience.
• Excellent communications skills.
• Ability to work well under pressure with a can-do attitude.
• Excellent customer service skills.
• Experience using Opera Cloud or a Front Office system.

Responsibilities

• Provide friendly and efficient service to guests at all times, following company policies.
• Take on Night Auditor tasks as required when the Night Manager is occupied.
• Arrange collection and storage of guest luggage and maintain public areas cleanliness during the night.
• Provide general security and back-up procedures, inform Night Manager of issues.
• Execute cash up procedures accurately.
• Follow check-in/check-out policy for late arrivals or early departures.
• Answer phone at night, take breakfast orders, and provide lounge/room service billed to guest accounts.
• Ensure restaurant is set up and prepared for breakfast.

Skills

Hotel experience

Night shift experience

Communication skills

Customer service

Under pressure

Tools

Opera Cloud

Job description

Here at Millennium Hotels and Resorts UK, we value your skills, encourage growth by nurturing your personality, and reward your dedication. You'll learn not only from your fellow colleagues, but also through our M Academy, where you’ll be able to advance your career with apprenticeship and develop your career within our Brands.

The Millennium Hotel Glasgow is looking for a Casual Night Porter, to provide porterage, lounge and room service for guests, room set up and security of the Hotel throughout the night.

Key Information:

• Role: Night Porter
• Working hours: As business requires
• Address: Millennium Hotel Glasgow, George Square, G2 1DS

In return we offer:

• Social Events, Wellbeing and Team Activities
• Training and development
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest-free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme

As Night Porter key responsibilities include:

• Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times
• Assuming Night Auditor tasks, as required, when the Night Manager is dealing with priorities on shift
• Arranging collection, delivery and storage of guest luggage, maintaining the cleanliness of public areas during the night
• Providing general security in the Hotel and carrying security back up procedures, as requested and informing the Night Manager of issues to ensure that they are dealt with effectively
• Cashing up procedures
• Following the check in and check out policy procedures for guests arriving late or departing early
• Answering the phone during the night, collecting breakfast orders and providing lounge and room service, charging as appropriate to guest accounts
• Ensuring the restaurant is set up and prepared for Breakfast

What we are looking for:

• Previous experience in a quality hotel
• Experience of Night shift
• Excellent communications skills
• The ability to work well under pressure with a positive, ‘can do’ attitude
• Excellent customer service skills
• Experience of using a Front Office Management system, e.g., Opera Cloud

About the Hotel

The Millennium Hotel Glasgow is a striking Victorian building, located in the heart of the city’s cultural and retail activities and stylish guest rooms. Guests staying in Club and Suite accommodation can enjoy upgraded in-room amenities and access to the private Club Lounge.

The Brasserie on George Square offers a blend of Scottish and European cuisine with something for everyone on the menu. The Millennium Lounge offers an alternative dining experience with the conservatories, overlooking George Square, being the perfect place to enjoy afternoon tea with friends and family.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, As well as real opportunities to develop and gain promotion within the industry.

At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer