Casual Night Duty Manager

Serco Group; Newport; Presencial; GBP 15.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Free gym membership

DBS checks

Free swimming lessons

Retail discounts

Employee benefits

Descripción de la vacante

Sport England, in partnership with Serco, is seeking a Casual Night Duty Manager at Lilleshall National Sports Centre near Newport, Shropshire. This role oversees day and night operations, ensuring safety, security and excellent customer service across all hours; you will support colleagues and visitors to deliver a positive experience at the facility.

The position is a casual contract with shift patterns 8am–8pm days and 8pm–8am nights, Monday to Sunday, paying up to £13.57 per hour plus

Formación

• Experience in facility management or a supervisory role within a leisure, hospitality or similar environment.
• Knowledge of health and safety legislation and safe working practices.
• Strong communication and customer care skills, with the ability to remain calm under pressure.
• Confident IT skills and a proactive approach to problem-solving.
• A First Aid at Work certificate, or a willingness to obtain one.

Responsabilidades

• Oversee day and night operations, ensuring safety, security and excellent customer service at all times.
• Lead, support and motivate colleagues to deliver a high-quality experience for customers and visitors.
• Open and close the facility and carry out security, safety and site-wide checks in line with operational procedures.
• Respond effectively to accidents, incidents and emergencies, taking appropriate action when required.
• Provide colleagues with information, instruction, induction and training to support safe and effective working practices.
• Monitor operational standards and take action to maintain compliance and continuous improvement.

Conocimientos

Facility management experience

Health & safety knowledge

Communication skills

IT skills

First Aid at Work

Descripción del empleo

Location: Lilleshall National Sports Centre, Near Newport, Shropshire, TF10 9AT
Salary: Paying up to £13.57 per hour plus excellent benefits
Schedule: Casual contract working hours between 8am–8pm days and 8pm–8am nights, Monday to Sunday

Make a positive difference every day

At Serco, we're pleased to be recruiting on behalf of Sport England.

Sport England encourages active, healthy lifestyles across the local community. Providing affordable access to a wide range of sports and leisure facilities in a safe, clean, friendly and welcoming space, their goal is to support healthier and happier lives for everyone. Delivering these services relies on an enthusiastic, customer-focused team, and they're now looking for a Casual Night Duty Manager to join their team and help make a positive difference every day.

As a Casual Night Duty Manager, you'll help ensure the centre operates safely, securely and effectively throughout the day and night. Supporting colleagues, customers and visitors, you'll play a key role in creating a positive experience for everyone who uses the facility. Your work has purpose, helping the Trust deliver high-quality leisure services that make a positive impact on communities and support healthier futures.

What you’ll do as a Casual Night Duty Manager

• Oversee day and night operations, ensuring safety, security and excellent customer service at all times.
• Lead, support and motivate colleagues to deliver a high-quality experience for customers and visitors.
• Open and close the facility and carry out security, safety and site-wide checks in line with operational procedures.
• Respond effectively to accidents, incidents and emergencies, taking appropriate action when required.
• Provide colleagues with information, instruction, induction and training to support safe and effective working practices.
• Monitor operational standards and take action to maintain compliance and continuous improvement.

Does this sound like you?

• Experience in facility management or a supervisory role within a leisure, hospitality or similar environment.
• Knowledge of health and safety legislation and safe working practices.
• Strong communication and customer care skills, with the ability to remain calm under pressure.
• Confident IT skills and a proactive approach to problem-solving.
• A First Aid at Work certificate, or a willingness to obtain one.

What we offer

• Free gym membership for you and your immediate family
• Free safeguarding training and Disclosure and Barring Service (DBS) checks
• Free swimming lessons and holiday clubs for one child (50% off for additional children)
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment, travel, and gym equipment
• Learn more at www.moreleisure.org/employee-benefits

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).