Casual Library Assistant

EMEA3 Recruitment; Crawley; On-site; GBP 20,000 - 21,000; Part time

Benefits offered by this job

Discounts scheme

Rewards & Benefits

Flexible working

Job summary

West Sussex Libraries in Crawley are seeking friendly Casual Library Assistants to join a vibrant team. You will deliver excellent customer support, help visitors access resources, and keep daily library operations running smoothly.

The role offers casual hours up to 37 per week, with a pay of £14.88–£15.11 per hour plus Crawley Weighting Allowance. Interviews are on Monday 12 October and Thursday 15 October 2026.

Qualifications

• 4 GCSEs with 9-4 / A-C passes including Maths and English, or equivalent qualification/experience.
• Experience working collaboratively within a team to complete shared tasks.
• Digital skills to effectively assist customers, including navigating emails and accessing the library website, app, and eLibrary.
• Strong communication and customer service skills to engage effectively with the public.
• Good interpersonal skills with the confidence to engage effectively with children, families, and customers of all ages.
• Capable of consistently meeting deadlines and adapting to the varied demands of each day, ensuring smooth and effective service.
• Skilled in taking initiative and applying sound judgment, while unwaveringly adhering to library practices and procedures.

Responsibilities

• Being the dedicated go-to person for customers at the library, passionately helping them with their questions and sincerely guiding them to other services.
• Supporting the delivery of a wide range of reading events, including Rhyme Times and author talks.
• Using a variety of IT systems and services confidently and effectively including entering basic data into the library system, such as registering new members.
• Responding to enquiries from customers and colleagues, both in person and over the phone.
• Helping with reading recommendations
• Maintaining, presenting, and processing book stock.

Skills

GCSEs

Teamwork

Digital skills

Customer service

Interpersonal skills

Deadline management

Initiative

Education

GCSEs/Equivalent

Tools

Library IT

Job description

Are you a friendly and approachable individual who enjoys engaging with people from a range of diverse ages and backgrounds?

West Sussex Libraries are looking for friendly, confident, and resourceful Casual Library Assistants to join our high-performing team. Our libraries are vibrant, inclusive spaces that serve a wide range of community needs. As a Casual Library Assistant, you will be at the centre of this service, providing excellent customer support, helping visitors access resources, and ensuring the smooth day-to-day running of the library.

Salary: £14.88 to £15.11 per hour (includes annual leave entitlement) and entitlement to claim for Crawley Weighting Allowance.

Contract Type: Casual

Working Pattern: Casual hours (up to 37 hours per week)

Location: Crawley Library Southgate Avenue, Crawley RH10 6HG

Interview Date: Monday 12 October and Thursday 15 October 2026

At West Sussex County Council, we promote flexible working, and a casual contract is a perfect fit for that!

What is a casual contract? A casual contract allows us, as the employer, to offer work as and when it becomes available. It does not always guarantee hours, so you are given the option to accept or deny assignments as determined by us.

Casual employees whose principal place of work is within the boundaries of Crawley Borough Council can make a claim for this market supplement for each hour worked.

About the Job

Crawley is a modern friendly library in a spacious building including a café, near the town centre. Also, home to the Business & Intellectual Property Centre and Employ Crawley for help with setting up your own business or looking for a job. Works in partnership with Crawley College and is the lending library for all their further and higher education courses.

Step inside Crawley Library with our 360 degree tour.

We are looking for friendly, enthusiastic, and resourceful individuals who have exceptional digital skills and a genuine passion to make a difference to the local community.

It’s not just about the books! We are looking for someone who understands the power of community and the importance of fostering a love for reading in people of all ages.

Library Assistants welcome everyone with a positive attitude and a resilient approach to every request. Providing excellent customer service is central to our library service, creating dynamic and engaging environments. Flexibility, creativity, and initiative are essential qualities for success.

Your responsibilities will include:

• Being the dedicated go-to person for customers at the library, passionately helping them with their questions and sincerely guiding them to other services.
• Supporting the delivery of a wide range of reading events, including Rhyme Times and author talks.
• Using a variety of IT systems and services confidently and effectively including entering basic data into the library system, such as registering new members.
• Responding to enquiries from customers and colleagues, both in person and over the phone.
• Helping with reading recommendations
• Maintaining, presenting, and processing book stock.

The variety of our work means that no two days are the same. We get huge job satisfaction from helping everyone who comes through our doors, and you could too!

Required Qualifications and Skills

• 4 GCSEs with 9-4 / A-C passes including Maths and English, or equivalent qualification/experience.
• Experience working collaboratively within a team to complete shared tasks.
• Digital skills to effectively assist customers, including navigating emails and accessing the library website, app, and eLibrary.
• Strong communication and customer service skills to engage effectively with the public.
• Good interpersonal skills with the confidence to engage effectively with children, families, and customers of all ages.
• Capable of consistently meeting deadlines and adapting to the varied demands of each day, ensuring smooth and effective service.
• Skilled in taking initiative and applying sound judgment, while unwaveringly adhering to library practices and procedures.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rewards and Benefits

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

We think libraries are great places to work, where you can make a difference to local communities every day. Find out more about the variety that comes with working in a library and hear first-hand from some of our library staff here: Library Jobs at West Sussex Libraries

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.

Further Information

The reference number for this role is CPP01429.

For an informal conversation or for further information regarding the role, please contact Gill Burch at [e-mail]

For issues or queries regarding your application please contact [e-mail]

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.This post is subject to right to work within the UK, , satisfactory references, and health check.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application helppage.