Catering Operations Manager

Arena Racing Company; Sittingbourne; On-site; GBP 42,000 - 62,000; Full time

Job summary

Arena Racing Company is seeking a proactive Catering Operations Manager for Central Park Greyhound Stadium to oversee site operations during race meetings and events, lead health & safety, and work with the Duty Manager and Regional General Manager.

You will recruit and train staff, monitor safety, manage costs, and ensure outstanding customer service; a Personal License and HACCP certainty preferred; minimum 3 years in similar roles.

Qualifications

• Minimum 3 years’ experience in a similar role.
• Racecourse, Sport, Leisure or hotel background would be an advantage.
• High level of interpersonal skills.

Responsibilities

• Maintain the company’s health and safety management system.
• Responsible for implementing emergency procedures in line with the Group Health and Safety policy for all eventualities including race days, events and venue hire
• Work with the management team managing race day staff and safety stewards including recruitment and training and monitor and manage standards of the third-party security team.
• Ensure there is an on-going maintenance programme that suits the demands of the business.
• Work with the DM to ensure the annual targets are met for key operational lines, offering a narrative to your proposals and showing evidence of best business practice and cost controls.
• Recruit new staff as appropriate, delegate responsibility to your team, monitor performance levels, motivate and hold regular briefings.
• Responsible for reviewing, reporting and investigating accidents and incidents.
• To ensure that the best methods, practices and systems of work are being utilised and to maintain detailed records of work completed in each area.
• To ensure that the product is delivered efficiently and exceeds customer expectations and ensure that we provide excellent customer service and standards at all times and that the team are clear on the expectations.
• Attend and respond appropriately to emergencies or urgent issues as they arise.
• Identify and manage capital expenditure projects for the site that will increase efficiency, profitability and enhance the customer experience.
• Maintain and promote the highest welfare standards across racing and retirement.
• Control spend and build a culture of long-term saving on procurement costs.
• Act as a representative for the stadia and ARC at all times, leading by example to all other team members.

Skills

Interpersonal skills

Education

Personal License Holder

Level 4 Food Management in Food Safety

Level 3 HACCP

Allergens qualification

Job description

Central Park Greyhound Stadium are looking for lively and hardworking people to join our staff.

Our team’s friendly attitude is reflected by the smiles on the customer’s faces from the moment they enter the stadium until the moment they leave.

We pride ourselves on excellent customer service and are always looking for different ways to excel.

The Catering Operations Manager will work closely with the Duty Manager & Regional General Manager in undertaking the smooth running of the site during race meetings and non-racing events, and will take the lead on all matters regarding Health and Safety and work alongside the DM with Hospitality. Supporting the regional general manager across racing and track matters.

Key responsibilities for the role will include:

• Maintain the company’s health and safety management system.
• Responsible for implementing emergency procedures in line with the Group Health and Safety policy for all eventualities including race days, events and venue hire
• Work with the management team managing race day staff and safety stewards including recruitment and training and monitor and manage standards of the third-party security team.
• Ensure there is an on-going maintenance programme that suits the demands of the business.
• Work with the DM to ensure the annual targets are met for key operational lines, offering a narrative to your proposals and showing evidence of best business practice and cost controls.
• Recruit new staff as appropriate, delegate responsibility to your team, monitor performance levels, motivate and hold regular briefings.
• Responsible for reviewing, reporting and investigating accidents and incidents.
• To ensure that the best methods, practices and systems of work are being utilised and to maintain detailed records of work completed in each area.
• To ensure that the product is delivered efficiently and exceeds customer expectations and ensure that we provide excellent customer service and standards at all times and that the team are clear on the expectations.
• Attend and respond appropriately to emergencies or urgent issues as they arise.
• Identify and manage capital expenditure projects for the site that will increase efficiency, profitability and enhance the customer experience.
• Maintain and promote the highest welfare standards across racing and retirement.
• Control spend and build a culture of long-term saving on procurement costs.
• Act as a representative for the stadia and ARC at all times, leading by example to all other team members.

Qualifications:

• Personal License Holder
• Level 4 Food Management in food Safety preferred, Level 3 minimum.
• Level 3 HACCP
• Allergens qualification

Experience:

• Minimum 3 years’ experience in a similar role.
• Racecourse, Sport, Leisure or hotel background would be an advantage.
• High level of interpersonal skills.

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences.We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.