Casual Conference & Events Assistant

Switch Hospitality Management Ltd.; Birmingham; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Meals on duty

Pension plan

Life insurance

Magic treats

Birthday celebrations

Staff social events

Job summary

Park Regis Birmingham is seeking a Casual Conference and Events Assistant to join our Conference and Events team. You will welcome guests, manage bookings, and set tables to Park Regis etiquette, ensuring a smooth, professional guest experience.

You will work with the kitchen and events staff to coordinate menus, dietary needs, and timely service during events, while maintaining high standards in a busy hotel environment, and contributing to memorable guest occasions.

Responsibilities

• Welcome guests and seating with Park Regis etiquette
• Make guest reservations and manage bookings
• Set tables according to event/service type
• Clear tables within allocated time while guests are present
• Serve food courses and beverages following etiquette
• Communicate with Kitchen about product availability and dietary requirements
• Note dietary restrictions and allergies; advise on menu options
• Be knowledgeable about chef specials and provide ingredient guidance

Job description

Are you passionate about hospitality and delivering magic guest service?

This is something that all employees at Park Regis Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.

We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.

Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.

We now have an exciting opportunity for a Casual Conference and Events Assistant to join our Conference and Events department.

As a Casual Conference and Events Assistant you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:

• To be welcoming and approachable to all guests visiting the restaurant, ensuring that Park Regis etiquette standards are used when greeting and seating guests.
• To make guest reservations and book correctly onto the hotel booking system. Ensure updates on bookings are managed in a timely manner to ensure a service and occupancy is not compromised.
• Set tables according to event or service type, ensuring that Park Regis standards are met.
• To clear tables within the allocated time given causing minimal disruptions to present guests using the restaurant facilities.
• To serve food courses and beverages to guests following the Park Regis etiquette standards.
• To regularly communicate with the Kitchen team in regards to product availability, the length of wait, recook orders and menu questions.
• To inform the Kitchen team of any guest dietary requirements and allergies or any other special menu requests.
• To be knowledgeable of chef specials and a brief understanding of all dishes on the menu in order to provide recommendations and ingredients advice.
• Strict adherence to hygienic food and beverage handling procedures.

We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!

We Evolve – You Evolve – We Grow Together