Casual Front of House Assistant (Museum Services) (V10003)

Welwyn Hatfield; Hatfield; On-site; GBP 16,000 - 23,000; Part time

Job summary

Welwyn Hatfield Borough Council is seeking a Casual Front of House Assistant for its museum sites in Hatfield. You will support front of house operations, assist with school workshops, and help deliver a welcoming experience to visitors at Mill Green Museum & Watermill and the Welwyn Roman Baths.

The role requires strong English communication, comfort with technology and POS systems, and a keen interest in local history. Shifts are Tue–Sun as needed, with DBS checks and safeguarding in place.

Qualifications

• Experience working directly with the public.
• Fluent English spoken and written.
• Comfortable using technology and devices.
• Experience using a point-of-sale system.

Responsibilities

• Assist front of house operations at Mill Green Museum & Watermill and Welwyn Roman Baths.
• Support the learning programme with school workshops and craft activities.
• Handle ticketing and customer inquiries at the front desk.
• Work with staff and volunteers to ensure a welcoming visitor experience.

Skills

Public interaction

Tech savvy

English fluency

POS experience

Tools

POS system

Job description

The following content displays a map of the jobs location - Mill Green Museum and Mill, Bush Hall Lane, Hatfield

Casual Front of House Assistant (Museum Services) (V10003)

Job Reference welhat/TP/100/510

Number of Positions:

2

Contract Type:

Casual

£14.09 per hour

Working Hours:

Tuesday to Sunday, as and when required

Location:

Mill Green Museum and Mill, Bush Hall Lane, Hatfield

Closing Date:

15/11/2026

Job Category:

Region / Division:

Place

Job Introduction

Casual Front of House Assistant (Museum Service)
(V10003)
£14.09 per hour
Working days: Tuesday to Sunday as and when required

We are looking for anenthusiastic and dedicated team member to assist our Front of House team including learning workshops at the Mill Green Museum & Watermill in Hatfield, and Welwyn Roman Baths in Welwyn.

Welwyn Hatfield Museum Service manages two heritage sites. Mill Green Museum & Watermill is a working historic watermill and social history museum. Welwyn Roman Baths is a Scheduled Ancient Monument preserving the bath house of a Roman villa under the A1M.

Working closely with our dedicated team of staff and volunteers you assist the operation of the museum by covering all areas of front of house. The Front of House team also supports the learning programme by assisting with school workshops. Workshops include but are not limited to craft sessions, baking, object handling and demonstrations.

A Great Candidate will:

• Have experience working directly with the public
• Be certain with technology
• Be fluent in English, with strong spoken and written communication skills
• Have practical skills to assist with museum activities and special community events
• Have a keen interest in local history and/or heritage industry
• Have experience using a point-of-sale system

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential in this post.

We arecommitted to safer recruitment, safeguarding, and promoting the welfare of children, young people and vulnerable adults. This post is subject to an Enhanced DBS check.

Working days will be between Tuesday to Sunday, 3 to 7 hours per day, as and when required.

If you would like to find out more about the role, please contact Tabatha Watson, Museum Service Manager, at [e-mail]

About us:

You will be working at our beautiful Mill Green Museum, or at the monument of the Roman Bath House. We offer Local Government Pension Scheme, which is a defined benefits scheme. Curious about how much a pension with Welwyn Hatfield Borough Council could be worth? Take a look at this public sector pension calculator to find out.

You can also see our full list of employee benefits on our careers site here My Rewards - Career s

Our COREvalues-Collaborative, Open, Responsible, Excellent guide everything we do!

Closing date for applications is 15 November 2026
Remote assessments will be held on 19 November 2026
Face to face interviews will be held on 24 November 2026

Please note we do not offer sponsorship for employment in the UK.

We recommend that you download the role profile as this will be unavailable once the advert closes.

We are changing:

Welwyn Hatfield Borough Council (WHBC) is undergoing Local Government Reorganisation (LGR). If you are employed by WHBC on 1 April 2028, it is expected that the majority of roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings - Protection of Employment) principles.

LGR is one of the biggest changes in local government we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better.