Casual Food & Beverage Assistant

Red Carnation Hotels; City of Westminster; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Nutritious free meals on duty

Friend referral bonus up to £600

Employee Assistance Programme through 

Monthly tea parties

Job summary

The Rubens at the Palace Hotel, part of Red Carnation Hotels, in London’s Victoria district, is seeking a Casual Food & Beverage Assistant. This role focuses on delivering excellent guest service in a luxury setting, with attention to detail and seamless teamwork across departments.

As a full-time team member, you will support with menu knowledge, reservations, and maintaining the highest standard of service and hygiene. Competitive hourly rate with additional perks and benefits.

Qualifications

• Previous experience in a similar role within a luxury hotel is preferred.
• Excellent customer service and interpersonal skills.
• Friendly, enthusiastic and professional with a passion for hospitality.

Responsibilities

• Creating memorable experiences for guests with high attention to detail.
• Be familiar with all menus and products available.
• Clean and set tables and take guest orders.
• Maintain food service areas to the highest cleanliness and hygiene standards.
• Assist with in-house calls, messages and reservations to company standards.

Skills

Customer service

Interpersonal skills

Attention to detail

Hospitality experience

Job description

Casual Food & Beverage Assistant ***Luxury hotel***

What’s in it for you from day one:

• £16.71 OTE per hour, plus other exciting benefits and perks!
• Nutritious free meals on duty.
• Fantastic recommend a friend bonus scheme worth up to £600.
• Access to the Employee Assistance Programme through our partners at Hospitality Action.
• Monthly tea parties.

We are looking for a Casual Food & Beverage Assistant to join our family! We are looking for someone who has excellent customer service skills, interpersonal skills, attention to detail and has previous experience in a similar role in a luxury hotel environment. This is a full-time role and will be reporting into the F&B Management.

Location: Victoria, London

Employment type: Casual, flexible shifts

Key Responsibilities of a Casual Food & Beverage Assistant:

• Creating memorable experience to our guest by using emotional engagement and high attention to details.
• Being familiar with all menus and all products available.
• Cleaning and setting up tables.
• Taking orders for our wonderful guests.
• Making sure that all food service areas are maintained to the highest level of cleanliness and hygiene.
• Assisting with the restaurant within house telephone calls and messages from guests as well as taking reservations to the company standards.

What we're looking for:

• Previous experience in a similar role within a luxury hotel or high-end restaurant environment is preferred.
• Excellent customer service and interpersonal skills, a keen attention to detail, and the ability to handle high-pressure situations with grace.
• A friendly, enthusiastic, and professional with a strong passion for hospitality and ensuring guests have an unforgettable experience.
• Ability to work effectively within a team, collaborating with colleagues across different departments to ensure smooth service and guest satisfaction.

About us:

The Red Carnation Hotel Collection is proud to be recognised as an industry leader in hospitality and people development. We were named Best Employer at the 2025 Cateys and received the prestigious AA’s Hotel Group of the Year award for 2024. We are especially proud of our dedication to developing our people, having received the Princess Royal Training Award three times (2017, 2020, and 2023) from HRH The Princess Royal and City & Guilds.

Our commitment to excellence has earned us multiple accolades including Top Employer in the United Kingdom for both 2024 and 2025, a certification of our outstanding employee conditions and commitment to workplace excellence and Sustainable Business (2023) at The Cateys.

The Rubens at the Palace Hotel is a stunning five-star property located in the heart of London’s Victoria and within walking distance of Buckingham Palace. This wonderful hotel has been fully refurbished and features 161 individually designed bedrooms and suites, as well as a range of Food and Beverage outlets including The English Grill Restaurant, The Curry Room Restaurant, The New York Bar, The Palace Lounge and Champagne Bar, as well as 9 well equipped function rooms.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK.