Casual Exercise Referral Advisor

The Quays Swimming & Diving Complex; Southampton; On-site; GBP 35,818,000 - 44,083,000; Full time

Benefits offered by this job

Onsite parking

Training & development

Gym membership

Health cash plan

Employee assistance

Pension matched 6%

Colleague discount

Birthday day off

Loyalty rewards

Job summary

BH Live is seeking a Casual Exercise Referral Advisor to support the Health and Wellbeing Programme across The Quays Swimming and Diving Complex, Bitterne Leisure Centre, Chamberlayne Leisure Centre and Southampton Outdoor Sports Centre. You will develop personalised exercise and lifestyle plans for referrals from medical professionals.

You will conduct Welcome Sessions, perform fitness testing, interpret results, and advise on safe activity.

Qualifications

• A Level 3 Exercise Referral qualification is essential.
• A Level 4 Exercise Referral qualification would be advantageous.
• Experience in the field is desirable.

Responsibilities

• Assist with the implementation of the Health and Fitness Programme at nominated sites.
• Conduct Welcome Sessions for new referrals and provide follow-up support.
• Carry out fitness testing and assessments per Health and Wellbeing Manager procedures.
• Interpret test results and recommend safe physical activity for individuals.
• Identify when clearance from Health and Wellbeing Manager or GP is needed.
• Assist with administration and attend relevant meetings.
• Promote the programmes as directed by the Health and Wellbeing Manager.
• Adhere to the Centre’s Customer Care Policy to ensure a positive visitor experience.

Skills

Empathy

Excellent customer service

Good organisational skills

Desire to make a positive change

Education

Level 3 Exercise Referral Qualification

Level 4 Exercise Referral Qualification

Job description

Post Title: Casual Exercise Referral Advisor

Site Location: BH Live Active - Southampton sites

Salary: £13.36 per hour

Contract Type: Casual

BH Live operates leisure facilities across this vibrant and lively port city in partnership with Southampton City Council. In line with the council’s ‘We Can Be Active’ strategy, we provide excellent leisure facilities and hundreds of activities for all ages and abilities to inspire and support more communities to be active.

The role will involve offering a personalised exercise and lifestyle programme for customers referred onto the programme by medical professionals.

You will work across The Quays Swimming and Diving Complex, Bitterne Leisure Centre, Chamberlayne Leisure Centre and Southampton Outdoor Sports Centre.

A level 3 Exercise Referral qualification is essential, and experience in the field is desirable.

A level 4 Exercise Referral qualification would be advantageous.

You will:

• Assist with the implementation of the Health and Fitness Programme provided for exercise referral patients at the nominated sites.
• Undertake 'Welcome Sessions' for new referral patients and provide follow-up one-to-one informal support.
• Carry out individual fitness testing and assessments for patients, as per the procedures and guidelines set out by the Health and Wellbeing Manager.
• Ensure the correct interpretation of the fitness tests and assessments, formulating safe and appropriate physical activity recommendations for each individual.
• Correctly identify situations where an individual’s safe exercise participation needs to be cleared by the Health and Wellbeing Manager or the programme’s GP.
• Assist with the administration of the programme as required.
• Attend and contribute to any relevant meetings as may be required including staff training.
• Assist with the continued promotion of the programmes as directed by the Health and Wellbeing Manager.
• Adopt the Centre’s Customer Care Policy and as such, assist and advise all customers in a polite and friendly manner to make their visit an enjoyable experience and thus ensure repeat visits.

To be successful you will need:

• Empathy
• Excellent customer service skills
• Good organisational skills
• A desire to make a positive change to someone’s physical and emotional wellbeing
• A level 3 Exercise Referral Qualification

We offer:

• Onsite parking
• Training and development opportunities
• BH Live Active - Gym membership
• Health cash plan
• Employee Assistance Programme
• Company pension matched up to 6% contributions
• Colleague discount on food and drink
• Colleague recognition
• Birthday / Celebratory day off
• Loyalty Rewards

About BH Live:

We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise.

Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year.

Our organisational and charitable purpose is to generate:

• More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing
• Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience
• Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people

We are making a positive difference across the communities we serve.