Casual Duty Manager

Mary Rush Care Ltd; Grays; On-site; GBP 23,000 - 29,000; Full time

Job summary

Rock Up in Grays is seeking a Casual Duty Manager to lead daily operations, oversee shifts and drive guest satisfaction at our Lakeside venue. You’ll manage the team on shift, ensure safety and service standards, and foster a welcoming atmosphere for climbers, families and corporate events.

We provide full climbing training and a dynamic, customer-focused environment as part of a fast-growing UK brand. Training and leadership opportunities await the right candidate.

Qualifications

• Experience in a similar role preferred (training provided).
• Strong customer service ethos and people skills.
• Good communication and positive, hands-on approach.

Responsibilities

• Take charge of the centre’s daily operations during shifts.
• Deliver exceptional customer service.
• Be the go-to person for customer queries and team support.
• Maintain safety, cleanliness and service standards.
• Help build community and corporate links with the Centre Manager.
• Train, coach and energise the team to be their best.

Skills

Customer service

Supervisory experience

Communication

Leadership

Team coaching

Job description

Lakeside Shopping Centre, Grays, RM20 2ZG, UNITED KINGDOM

Rock Up Lakeside Needs a New Casual Duty Manager — Could It Be You?

Love adventure? Love people? At Rock Up, we’ve created the ultimate indoor climbing and leisure experience – with thrilling climbing walls, soft play zones, and a welcoming café all under one roof.

Why you’ll love this role

As a Casual Duty Manager, you’ll be at the heart of the action: leading shifts, motivating your team, and making sure every guest leaves with a smile (and maybe a few tired muscles!). You’ll need to be happy and confident to get on the climbing walls yourself – but don’t worry, full climbing training will be provided.

What you’ll do

Take charge of the centre’s daily operations during your shifts

Deliver and inspire exceptional customer service

Be the go-to person for customer queries and team support

Keep safety, cleanliness, and service standards sky-high

Help build strong community and corporate links alongside the Centre Manager

Train, coach, and energise the team to be their best

What we’re looking for

Confidence to climb (no experience needed – we’ll train you!)

Outstanding customer service and people skills

Supervisory experience in leisure, hospitality, or a similar industry

Great communication and a positive, hands‑on approach

Why Rock Up?

At Rock Up, every day is different – from welcoming first‑time climbers to hosting family days out and community events. You’ll join a supportive team, develop your leadership skills, and play a key role in an exciting, fast‑growing brand with big ambitions across the UK.

So if you’re ready to step up, clip in, and take on the challenge – we’d love to hear from you!

Screening Questions

• Do you have experience in a similar role?
• Will your commute be 20 minutes or less?
• Describe your customer service experience