Deputy General Manager - Sheffield

Urban Ascent; Sheffield; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Unlimited free climbs for you and a e

28 days annual leave

Staff discounts

Employee referral scheme

Employee wellbeing support

Job summary

The Climbing Hangar Sheffield is seeking a Deputy General Manager to lead day-to-day site operations, staff and guest experiences. You will balance commercial performance with outstanding customer service, oversee reception, retail, coaching and café, and help grow memberships while fostering a welcoming, inclusive climbing community.

This role offers weekday, evening and weekend hours, with benefits including free climbs for you and a buddy, 28 days leave, staff discounts, and access to

Qualifications

• Must have supervisory or managerial experience leading teams in hospitality, leisure, retail, fitness or similar customer-focused environments.
• Demonstrates strong customer service orientation and staff development.
• Experience building local partnerships and community relationships.

Responsibilities

• Support site success and lead day-to-day operations across reception, retail, coaching and cafe.
• Champion welcoming, inclusive, customer-focused environment.
• Drive membership sales, retention and loyalty through staff support.
• Build relationships within local climbing community and wider networks.
• Ensure health, safety and safeguarding standards are met.
• Assist with events, competitions and community initiatives.

Skills

Supervisory experience

Customer focus

Community partnerships

Hospitality industry

Job description

NEED-TO-KNOW INFO

Where: The Climbing Hangar Sheffield - Unit A & B, 15 Sutherland St, Sheffield, S4 7WG

Contract: Full-time, permanent

Hours: 40 hours per week

Pay: £31,500 p.a

Working hours: Weekdays, evenings and weekends

Positions available: 1

Apply by: Monday 14th September 2026

What You'll Do

Every day looks a little different, and that's exactly how we like it.

You’ll be responsible for supporting the success of the site, including:

• Championing a welcoming, inclusive, and customer-focused environment
• Supporting staff in achieving membership sales, retention and customer loyalty
• Creating an exceptional customer experience for climbers of all ages and abilities
• Building relationships within the local climbing and wider community
• Overseeing day to day operations across reception, retail, coaching and café
• Ensuring the highest standards of health, safety and safeguarding
• Supporting events, competitions and community initiatives
• Working closely with teams across Operations, Marketing, Finance and People

What's in it for you?

• Friendly hours with your rota set 4 weeks in advance
• Unlimited free climbs for you and a buddy (plus your kids, if you have them)
• Discount on food and drinks in our cafe
• 28 days annual leave per year (inclusive of bank holidays)
• Employee referral scheme to bag an extra £200*
• Exclusive deals on climbing gear
• Long service recognition
• Access to our Employee Assistance Programme (free 24/7 wellbeing support for work‑related and personal issues), plus on‑site Mental Health First Aiders and counselling
• Training and development, including coaching, first aid and safeguarding

Who We’re Looking For

All of our Deputy General Managers bring something different, and that's what makes our teams special.

We’re Looking For Someone Who

• Can balance commercial performance with great customer experiences
• Enjoys building strong local communities and partnerships
• Thrives in a fast‑paced environment where no two days are the same
• Has supervisory or managerial experience leading successful teams, ideally in hospitality, leisure, retail, fitness or a similar customer‑focused environment
• Is committed to safeguarding and creating inclusive spaces where everyone feels welcome
• Has the right to work in the UK

It’s Not Essential, But It’s Also Nice If You

• Have a passion for climbing or an interest in the industry
• Have experience growing memberships, sales or customer engagement
• Have experience delivering, teaching, instructing or coaching in any setting
• Hold qualifications in first aid, safeguarding or coaching

Who are we?

Our Story Started In a Warehouse In Liverpool Back In 2011, When Our Founder Wanted a New Place To Climb With His Mates. What Started Out As a Simple Project Grew Into An Important Mission

To inspire bolder living through indoor climbing.

These days, we care more about how our members’ climbing journey nourishes and connects them than what that journey is. Climb up, fall off, spend more time on the mats with your mates. It doesn’t matter to us because finding joy in how they do something is more important than what they do – and all of us find joy in play.

Play is a secret superpower in climbing and in life. And, at The Climbing Hangar, play is what we do best.

We’re now an open, trusted and welcoming space where old‐school climbing and new‑to‑climbing coexist.

We’re a place for everybody, and people tell us that they feel like they belong here. That’s the whole point.

Equal Opportunities Statement

We are an equal opportunities employer and are committed to ensuring equality for all. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. All employment decisions are made based on merit, skills and experience.