Rock Up Assistant Manager

The Heart Shopping Centre; Rock; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Bonus scheme

Discounted food and drink on shift

Additional holiday related to length (

Free climbing

Enhanced maternity/paternity pay

Cycle to work scheme

On-site parking

Company events

Job summary

Rock Up is seeking an Assistant Manager to support the Centre Manager in Whiteley, leading a team of around 30 staff across climbing, soft play and a cafe. You will ensure SOPs are followed, drive customer service and manage rotas to maintain a consistent experience for guests and families.

The role requires a natural leader with a self-starter attitude, strong people management and a passion for delivering an outstanding guest experience.

Qualifications

• Natural leader with a self-starter attitude.
• Excellent people management and customer service skills.
• Ability to understand and deliver SOPs.
• Willingness to be a key holder and assist with banking and reporting.

Responsibilities

• Manage a centre with a team of around 30 people (permanent and casual).
• Support the Centre Manager in all aspects of site operations.
• Staff training and development.
• Ensure SOPs are followed and service is delivered consistently.
• Lead marketing and sales efforts and maintain high customer service.
• Rota management, banking and weekly reporting.
• Attend meetings as required (management/finance/marketing/HR).

Skills

Leadership

People management

Customer service

Staff training

Rota management

Communication

Job description

Assistant Manager – Walton

Full Time

Salary – TBC

This is a unique opportunity to join one of the UK's hottest growing new leisure brands. Rock Up operates an exciting, new indoor climbing concept, combined with soft play and a high-quality café. The concept is best described as 'fun climbing at its best' and has proved hugely popular with guests and families.

We are looking for an outstanding Assistant Manager to support the Centre Manager with the running of the site. This role is to lead and manage our centre in Whiteley. You will need to be a natural leader with a self‑starter attitude, excellent people management and customer service skills and passion. You will have a driven personality and fully demonstrate the importance of helping to lead the team to be the best.

The candidate will understand how we deliver our experience and encourage excellent customer service. They will be on a fixed rota pattern and work in tandem with the CM to ensure the site delivers a consistent service and adequate staffing. The successful candidate will understand all SOPs and make sure they are delivered consistently, and ensure each departure leaves a truly excellent and fun time.

They will be a key holder for the building and play an active part in the day‑to‑day running of the centre, performing all CM actions in their absence, including weekly reports and banking.

As a dynamic, high‑energy company, we are looking for a commercial operator who has the potential to play a significant role in the development of the centre by building community and corporate links.

Key Responsibilities

• Managing the centre with a team of around 30 people, comprising permanent and casual workers.
• Supporting the Centre Manager in all aspects.
• Staff training and development.
• Ensuring the site is delivering SOPs.
• Marketing and sales.
• Maintaining outstanding levels of customer service and care.
• Rota management.
• Banking and reporting.
• Key holder responsibilities.
• Attendance at management/finance/marketing/HR meetings when required.

Benefits

• Bonus scheme.
• Discounted food and drink whilst on shift.
• Additional holiday related to length of service.
• Free climbing.
• Enhanced maternity/paternity pay.
• Cycle to work scheme.
• On-site parking.
• Company events.

Experience

• Customer service: 3 years (preferred).
• Management: 2 years (preferred).