Casual Day Porter

Iconic Hotels & Resorts; New Milton; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Hourly rate

TRONC rate

Meals included on duty

Friends and family rate

Refer a friend incentive

Team social events

Job summary

Chewton Glen in New Milton, England, is seeking a Day Porter to uphold the property's 5-star standards for arriving and departing guests.

You will greet guests, assist with luggage, transport guests across the estate in branded electric buggies, and support reception and other departments as needed.

A full clean driving license is essential, and the role includes meals on duty, TRONC pay, and opportunities to enjoy our world-class facilities.

Qualifications

• Experience in high standards of face-to-face customer service.
• Full clean driving license is essential.
• Capable of delivering 5-star service and assisting guests.

Responsibilities

• Greeting hotel and restaurant guests with confidence and providing 5 star service, creating a memorable impression.
• Be passionate and confident in conversing with all guests to establish a courteous, helpful and friendly attitude at all times.
• To be confident in transporting guests across the beautiful estate in our branded electric buggies, for a dinner reservation at The Kitchen or to our remote Treehouses.
• Ensure luggage is safely transported to guest suites and Treehouses, providing a timely service to guests.
• Acknowledge guests in a friendly and professional manner taking ownership of any requests they may have.
• Be part of the team by assisting reception and other departments when required, even providing golf clubs to residents or showing them where our resident sheep are!
• Keeping a professional eye on the public areas to ensure they are clean and tidy.
• To be intuitive and promote all services offered in the hotel, showing pride and passion for what your colleagues do.
• To take ownership working alone and as part of a team in a busy yet flexible department.

Skills

Customer service

Guest relations

Communication

Tools

Driving license

Job description

Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.

As Day Porter, the aim is to ensure that all arriving and departing guests are taken care of to Chewton Glen’s standards

What's in it for you?

• £12.71 hourly rate + c. £2.16 hourly TRONC rate
• Meals included on duty
• Generous friends and family rate at Iconic Hotels and Resorts
• Refer a friend incentive
• Team social events, seasonal gifts and much more…

Check out behind the scenes here: https://www.instagram.com/chewtoncareers/

Day Porter -About you

• Experience in high standards of face to face customer service
• Full clean driving license is essential
• Drive and passion to seek out opportunities to go above and beyond for our guests
• Confidence, enthusiasm and passion for your work and communication with colleagues
• A keen eye for detail, organisational skills and a flexible attitude

Responsibilities of the Day Porter

• Greeting hotel and restaurant guests with confidence and providing 5 star service, creating a memorable impression
• Be passionate and confident in conversing with all guests to establish a courteous, helpful and friendly attitude at all times
• To be confident in transporting guests across the beautiful estate in our branded electric buggies, for a dinner reservation at The Kitchen or to our remote Treehouses
• Ensure luggage is safely transported to guest suites and Treehouses, providing a timely service to guests
• Acknowledge guests in a friendly and professional manner taking ownership of any requests they may have
• Be part of the team by assisting reception and other departments when required, even providing golf clubs to residents or showing them where our resident sheep are!
• Keeping a professional eye on the public areas to ensure they are clean and tidy
• To be intuitive and promote all services offered in the hotel, showing pride and passion for what your colleagues do
• To take ownership working alone and as part of a team in a busy yet flexible department