Night Porter

Thistle City Barbican; United Kingdom; Remote; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Free parking

Job summary

Champneys is seeking a Night Porter to support the overnight Front of House operations, delivering guest service while maintaining safety, security and presentation across the resort. You will work with the Night Manager handling arrivals, requests, security checks and night-time administration to ensure guests are comfortable and the resort is ready for the morning shift.

The role requires a calm, reliable individual with a strong customer-service mindset, able to work independently on night

Qualifications

• Overnight front of house experience is helpful but not required; full training provided.
• Calm, reliable and responsible individual with a focus on safety.

Responsibilities

• Provide friendly, professional service to guests during the night.
• Support guest check-ins, check-outs and inquiries.
• Conduct regular security and safety patrols of the property.
• Ensure guest areas are clean, tidy and presentable.
• Handle phone calls, wake-up calls and taxi bookings.
• Assist with luggage and night audit tasks as needed.

Skills

Customer service

Security awareness

Cash handling

Night shift

Communication skills

Job description

Contract: Zero Hour
Salary: up to £13.51 per hour

At Champneys, care and attention don’t stop when the day ends. As a Night Porter, you’ll play a vital role in ensuring our guests feel safe, supported and well looked after throughout the night, while helping prepare the resort for a seamless start to the day ahead.
This is a trusted, responsible role – ideal for someone who takes pride in service, safety and being a calm presence overnight.

About Champneys
Champneys is the UK’s original health spa brand, built on the belief that health, beauty and wellbeing are deeply connected. Family‑owned and values‑driven, we operate award‑winning spa resorts, hotels and day spas across England.

Our Front of House teams are central to our guest experience – and our Night Porters are key to keeping everything running smoothly while the resort rests.

The Role
As Night Porter, you’ll support the overnight Front of House operation, delivering excellent guest service while maintaining safety, security and presentation standards across the property.

You’ll work closely with the Night Manager, handling arrivals, guest requests, security checks and night‑time administration, ensuring guests are comfortable and the resort is ready for the following day.

What You’ll Be Doing

• Providing friendly, professional service to guests throughout the night
• Supporting guest check‑ins, check‑outs and enquiries
• Conducting regular security and safety patrols around the property
• Ensuring guest‑facing areas are clean, tidy and presentable
• Handling phone calls, wake‑up calls and taxi bookings
• Supporting luggage movements and guest requests as needed
• Carrying out night audit tasks and basic administrative duties
• Processing payments and maintaining accurate cash handling
• Liaising with Housekeeping and other departments for smooth handovers
• Reporting any maintenance, safety or security issues promptly
• Ensuring fire exits and public areas are clear and compliant
• Preparing the property for the morning team

What We’re Looking For

• A reliable, responsible and calm individual
• Comfortable working night shifts independently
• Strong customer‑service mindset and communication skills
• Good attention to detail, especially around safety and security
• Physically able to carry out patrols and light manual tasks
• Previous hospitality or security experience is helpful but not essential – full training provided

Why Work at Champneys?

At Champneys, our Night Porters are more than overnight staff – they are guardians of the guest experience, ensuring calm, care and safety at all times.

• App technology for shifts.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only].