Casual Cover Manager

VALLEY CIDS AND RELATED CHARITIES; Nottingham; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Enhanced Annual Leave

Company Pension

20% discount in Lighthouse Charity Sh

Employee Assistance Programme

Exclusive shopping discounts

Job summary

VALLEY CIDS AND RELATED CHARITIES is seeking a flexible Retail Supervisor to support a network of charity shops across the Nottingham area. You will supervise staff and volunteers, manage daily operations, and drive sales with strong stock control and customer service.

You will travel between current and future sites within ~30 miles, working 9am–5pm, Monday to Sunday with weekend work. A full UK driving licence and vehicle access are required.

Qualifications

• Previous experience in a retail/customer centric environment.
• Experience using EPOS systems and handling cash or stock.
• Strong numeracy and administrative/organisational skills.
• Ability to motivate and work as part of a team.
• Good communication with diverse customers and staff.
• Willingness to cover holidays and sickness across sites.
• Full UK driving licence and access to a vehicle for travel.

Responsibilities

• Supervise assistant managers and volunteers, delegate tasks, and maintain staffing rotas.
• Ensure excellent customer service and clear communication with staff and the public.
• Achieve sales targets through effective stock management and cost control.
• Manage stock pricing, stock intake, and Gift Aid where applicable.
• Maintain attractive window displays and high cleanliness standards.
• Cover shop manager and other team members when needed.

Skills

Retail experience

EPOS systems

Customer service

Numeracy

Team motivation

Organisation

Microsoft Office

Driving licence

Tools

MS Office

Job description

Responsible to: Retail People Manager

Responsible for: No direct line management, however responsible for supervising shop volunteers

Location: You will be working across our current or future sites in the Nottingham area with a travel radius requirement of approx. 30 miles from your base location.

Working Hours:Working any time between Monday and Sunday, 9am to 5pm. Weekend work will be required for this role.

Rate of Pay: £14.32 per hour, inclusive of holiday pay.

Contract Type: Casual

Purpose of the Job

To support the running and development of our network of shops. Each shop has a slightly different customer base and unlike large chain retail, you will have significant discretion over the running the shops, including a variety of opportunities to be creative in how you market the merchandise and increase sales. You will have the opportunity to identify and share best practice across the shops, and rather than being based in the same place, you will work across the network of shops. You will need to be flexible with the ability to adapt to different working environments as you will be working with different teams and in different sites each week, whilst maintaining best practices and standards. This role provides a great opportunity to gain experience in multi-site retail management.

Key Roles & Responsibilities

People Management

• Act as supervisor to assistant managers and volunteers, delegate tasks to staff and volunteers, ensure staff and volunteers adhere to retail policy and procedures. Maintain an up to date staffing rota and record of volunteers.
• Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.

Sales and Profit

• Achieve agreed sales targets to maximise profit through effective stock management and cost control measures.

Stock Management

• Maintain the shop pricing structure and effective stock management systems to achieve the maximum profit from goods. This includes: Supervision of sorting, preparation for sale and pricing of stock
• Assist with effectively managing collections and deliveries, regularly liaising with the the HUB.
• Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable.
• Identify high value items for eBay and any additional ways of recognising alternative revenue streams.
• Maintain an attractive window display at all times with replenishment of stock when sold.
• Ensure high levels of cleanliness are consistently maintained.

PERSON SPECIFICATION

Essential Criteria

• Previous experience in a retail/customer centric environment including the use of EPOS systems.
• Previous experience of communicating with a diverse customer base
• Ability to motivate, inspire and work as a team.
• Good standard of numeracy
• Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
• Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness.
• The ability to recognise stock potential to generate income and the importance of attractive presentation.
• Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
• Flexible and positive attitude – Expectation to cover the shop manager and other team member’s holidays & sickness.
• Ability to use Microsoft office packages.
• You must have a full UK driving licence, and business insurance.
• You must have access to a personal vehicle and be willing to use this vehicle to travel to various locations to fulfil your role.

Desirable Criteria

• Experience of working with volunteers
• Experience within Charity Shops

Processing stock deliveries will regularly involve carrying and moving (sometimes heavy) bags of stock. You will also be on your feet for long periods of time. On occasions you may be required to work on your own within the shop

Benefits

• Enhanced Annual Leave
• Company Sick Pay Scheme
• 20% discount in all Lighthouse Charity Shops
• Company Pension
• Employee Assistance Programme
• Access to exclusive shopping and lifestyle discounts
• Christmas Saver Scheme
• Company Events