Shop Supervisor

Age UK; Pickering; On-site; GBP 4,800 - 5,900; Part time

Benefits offered by this job

Competitive pay

25 days leave

Wellbeing days

Pension & life cover

Cycle to Work

Home & Tech purchase

Blue Light Card

Awards

Job summary

Age UK in Pickering is seeking a Shop Supervisor to join our retail team. The role covers 13 hours per week, including every Sunday, and involves managing the shop in the absence of the Store Manager and Assistant Manager.

You will help drive sales, rotate stock, arrange displays, and maintain a welcoming, well-presented shop environment that reflects Age UK's values. You will support with tills, customer service, and daily shop operations while upholding our standards of accessibility and

Qualifications

• Experience in a customer facing role.
• Experience of handling cash transactions.
• Ability to work effectively as part of a team and also independently.
• Flexibility to work lone shifts when required.
• Ability to handle stock movements, including items up to 10kg.
• Commitment to equality, diversity and inclusion in the workplace.

Responsibilities

• Provide excellent retail service and welcome customers.
• Support with stock rotation, displays and tidying to showcase donations.
• Help maximise shop sales and profits and support day-to-day shop running.
• Deputise for Shop Manager/Assistant Manager when they are absent.
• Contribute to a tidy, accessible shop environment and professional representation of Age UK.

Skills

Customer service

Cash handling

Teamwork

Lone working

Stock handling

Equality & inclusion

Job description

Age UK is recruiting for a Shop Supervisor to join their fantastic team in Pickering!

Age UK's shops are the face of the charity. On high streets up and down the country our retail teams deliver a great shopping experience to customers while generating much needed income for the charity, ensuring that we can provide services and support to older people who need it most.

If you want to help us to help others, this could be the job for you!

We are recruiting for a Shop Supervisor who will deliver an excellent retail service, ensuring that every customer has a great shopping experience. As a valued member of the Age UK team, you will contribute towards maximising shop sales and profits as well as the successful day to day running of the shop, deputising for the Shop Manager and Assistant Manager in their absence.

The successful applicant will be required to work 13 hours per week including every Sunday. Each Sunday you will be responsible for the management of the store, ensuring it showcases our wonderful donations and taking pride in maintaining a tidy and accessible space for all.

You will support with sales, stock rotation, organising displays, store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values.

To ensure the smooth running of our shops, we will be conducting interviews throughout the advertising process. Early applications are advised.

Must haves:

The letters after each competency should indicate what stage in the selection process this area will be assessed. The letters are: Application = A, Interview = I, Test = T, Presentation = P, Please use a simple CV format, avoiding heavy formatting. This helps our system remove identifying information accurately and supports anonymous shortlisting. If you need support, please contact the Recruitment Team.

Use of AI

We recognise that candidates may use AI tools when preparing their application. This is acceptable, but submissions must be personalised, accurate, relevant and reflect your own experience, skills and interest in joining Age UK. Failure to do so may result in your application being rejected.

Equal opportunities & Disability Confident Scheme

Age UK is an equal opportunities and Disability Confident employer and welcomes applications from all suitably qualified and eligible candidates. We reserve the right to limit the overall number of interviews offered and therefore it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

All equalities monitoring information is anonymised and not shared with the hiring panel.

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process by contacting the Recruitment Team. Disability disclosures will be kept confidential, shared only where necessary, and will not be considered as part of the hiring decision.

We review applications as they are received and may close the advert early, so early applications are encouraged.

We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

• Experience in working in a customer facing role (A, I)
• Experience of cash handling (A, I)
• The ability to work as part of an effective team. (A, I)
• Ability to lone work when needed (A, I)
• Ability to fulfil the stock-handling requirements of the role, including moving items weighing up to 10kg, with reasonable adjustments where needed (I)
• Commitment to promoting equality, diversity and inclusion, and treating colleagues and customers with dignity, fairness and respect (A, I)

On occasion there may be a requirement for a flexible approach, working additional days to cover holidays and sickness or to participate in trading outside of normal shop hours e.g. shop events.

Please note many Age UK shops are split-level; please get in touch if you want to discuss accessibility in the shop you are applying to.

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.