Food & Beverage Assistant - Conference And Banqueting

The Grand Hotel Birmingham Limited; Birmingham; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Service Charge & Gratuities

Staff accommodation rates

50% off food & drinks

Exclusive benefits portal discounts

Annual complimentary stay

28 days holiday (pro-rata up to 33)

Employee meal benefits

Career development & apprenticeship

Job summary

The Grand Hotel Birmingham Limited in Birmingham is seeking an enthusiastic Food and Beverage Assistant to deliver warm, friendly service at meetings, conferences and events. You will help create memorable guest experiences, work flexibly across shifts, and engage with guests to tailor recommendations and support during service.

In return, you receive competitive hourly pay, service charges, meal benefits and staff discounts, plus opportunities for career development and progression within a

Qualifications

• Experience in conference & banqueting and food service is beneficial.
• Warm and genuine nature, someone who can make people feel at ease.
• Able to confidently, clearly and politely pass information to all guests.
• Promote a positive attitude and show the ability to 'make things happen' to achieve results.
• Highly customer-service oriented.
• Fully flexible in shift patterns through weekdays and weekends.

Responsibilities

• Promote a welcoming, professional image to guests and assist as needed, building great relationships.
• Carry out preparation tasks in Conference and Banqueting, including room setup and stock prep.
• Complete close-down and cleaning procedures.
• Follow service steps to keep the guest at the center of the experience.
• Know the menu and be able to answer questions and make recommendations.
• Communicate orders accurately with bar and kitchen teams, mindful of dietary requirements.

Skills

Banqueting experience

Food service

Guest service

Shift flexibility

Excellent communication

Job description

As Food and Beverage Assistant you will

bring your personality and flair to provide a warm, friendly and generous service to our guests though meetings, large conferences and events for all occasions.

The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.

In return this role offers

£12.71 per hour plus flexible hours to suit your availability and the needs of the business.

What the role will involve

• Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
• Undertake preparation works required within the Conference and Banqueting department, including room set ups, laying tables, moving furniture and equipment, preparing stock, polishing glasses and cutlery.
• Undertake closedown and cleaning procedures
• Follow all steps of service, ensuring the focus remains guest-centric
• To be knowledgeable on the menus, being able to answer any questions, and make recommendations
• Make sure that all orders and requests are correctly communicated with the bar and kitchen teams, taking extra care around dietaries and special requests

What you can bring to the role

• Experience in conference & banqueting and food service is beneficial - passion for great guest service is essential
• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Promote a positive attitude and display the ability to 'make things happen' to achieve or exceed anticipated results
• Highly customer-service oriented
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends

At the Grand Hotel Birmingham we make every effort to reward and recognise the loyalty and hard work you provide by offering the following;

• £12.71 per hour + Service Charge and Gratuities to further your earning potential.
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones - which increase year on year!
• We believe in celebrating your special moments too, which is why we offer a £20 love to shop voucher to celebrate with you!
• Inclusive multifaith prayer room accessible any time for all team members
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• Career development opportunities - including access to nationally recognised, funded apprenticeship programmes
• 28 days holiday each year (increasing annually up to 33 days) based on pro-rata calculations
• Venue closure over the Christmas period allowing you time off to enjoy the festive season

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.