Casual Bar Supervisor

TN United Kingdom; Wolverhampton; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Bar Supervisor to join their vibrant team at a bustling racecourse. This role involves ensuring exceptional customer service, supervising bar staff, and maintaining high standards of cleanliness and stock management. The ideal candidate will be smart, professional, and possess excellent communication skills. With an exciting atmosphere and various perks, this position offers a fantastic opportunity to thrive in a dynamic environment. If you're passionate about delivering quality service and enjoy working in a lively setting, this role is perfect for you!

Benefits

Meals on race days

Tickets to race meetings

Event tickets across the group

Qualifications

• Previous supervisory experience is required; training can be provided.
• Smart, polite, and professional demeanor is essential.

Responsibilities

• Serve customers efficiently and courteously at all times.
• Supervise bar staff to ensure effective and fast service.
• Maintain stock levels and ensure cleanliness of work areas.

Skills

Verbal communication

Customer care

Numerical skills

Interpersonal skills

Adaptability

Conflict resolution

Job description

We currently have an excellent opportunity for a Bar Supervisor to join our team at Wolverhampton Racecourse.

Wolverhampton Racecourse is one of Britain’s busiest racecourses, hosting nearly 100 horse racing fixtures across the year, as well as music events. It is one of the biggest all-weather racecourses and has transformed the face of racing.

Responsibilities:

1. Serve customers efficiently, professionally, and courteously at all times.
2. Ensure guests receive the highest standard of customer service.
3. Supervise bar staff to ensure effective and fast service.
4. Carry out opening and closing till procedures according to company policy.
5. Work in accordance with guidelines set by both the racecourse and the BHA.
6. Promote a welcoming and happy atmosphere within the venue.
7. Work independently or as part of a team, ensuring guests' needs are met to the highest standard.
8. Maintain stock levels and rotation to avoid waste and assist with stocktaking.
9. Ensure the work area is stocked with glassware, ice, condiments, and other supplies according to business needs.
10. Serve guests efficiently, maintaining knowledge of food and beverage service, and carry out cleaning duties as required.
11. Keep work and public areas clean and tidy, paying attention to health and safety and COSHH guidelines.
12. Accurately keep temperature records and other relevant paperwork.
13. Follow all licensing policies and procedures.
14. Handle stock and equipment securely.
15. Act as an information point for customers.
16. Record wastage and dispose of rubbish according to venue procedures and recycling initiatives.
17. Adhere to company policies and undertake other duties as needed.

Skills and Qualities:

• Smart, polite, professional, and well-presented.
• Excellent verbal communication and customer care skills.
• Flexible and adaptable.
• Passionate about quality service and standards.
• Friendly, confident, and outgoing with strong interpersonal skills.
• Strong numerical and literacy skills.
• Ability to handle difficult or conflict situations.
• Ability to embody the values of Arena Racing Company.
• Willing to work in any weather with a positive attitude.
• Work with honesty and integrity.

Previous supervisory experience is required; training can be provided.

Our casual team members receive various benefits, including meals on race days and tickets to race meetings and other events across the group.

If you believe you have the right attributes for this role, please apply.