Castle Café Manager: Lead Service & Team Growth

Aramark Ltd; Warwick; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Merlin Magic Passes (free tickets)

Discounted food on shift

Benefits app with discounts & GP

Generous accrued annual leave

Social events and themed activities

Free parking

Job summary

Aramark Ltd at Warwick Castle seeks a hands-on café supervisor to oversee the Undercroft Café, lead a 15-20 strong team, ensure warm, high-quality service and smooth daily operations.

This full-time role requires weekend and bank holiday work, with 9am-5pm shifts and flexibility for occasional evenings during events. A proactive approach to stock, budgeting, and upselling is essential.

Qualifications

• Experience within the food and beverage industry.
• Excellent attention to detail and initiative.
• Positive, can-do attitude with hands-on leadership.
• Great communicator and reliable team player.
• Ability to train and coach others and manage a team.
• Experience in supervisory roles is advantageous.

Responsibilities

• Oversee day-to-day operations of the Undercroft Cafe, ensuring smooth and efficient service.
• Lead, train, and motivate a team of 15-20 to deliver excellent customer experiences.
• Manage stock control and daily financial procedures.
• Uphold the highest standards of food safety, hygiene, service, and cleanliness.
• Drive sales and performance through excellent service and upselling techniques.
• Resolve guest feedback professionally and with a positive attitude.
• Collaborate with Warwick Castle events and catering teams during seasonal drinks receptions.

Skills

Team leadership

Staff training

Customer service

Upselling

Food safety

Attention to detail

Communication

Problem solving

Job description

Aramark Ltd at Warwick Castle seeks a hands-on café supervisor to oversee the Undercroft Café, lead a 15-20 strong team, ensure warm, high-quality service and smooth daily operations.

This full-time role requires weekend and bank holiday work, with 9am-5pm shifts and flexibility for occasional evenings during events. A proactive approach to stock, budgeting, and upselling is essential.