Casino Manager

The Rank Group plc; Walsall; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

On-site parking

50% off food

Team events

Development plans

Career progression

Job summary

Grosvenor Casinos Walsall, part of The Rank Group, is seeking a Casino Manager to lead all gaming activity on site. This role requires strong leadership to drive performance while delivering a safe, engaging guest experience.

You'll manage a lively venue, schedule shifts including nights and weekends, and partner with teams to ensure high service standards and responsible play. Ideal candidate has UK casino management experience and a valid PML; 18+ to work in a 24/7 environment.

Qualifications

• Casino expertise with broad knowledge of slots, tables and performance drivers.
• Valid Personal Management Licence (PML).
• Strong customer focus and safe, engaging guest experience.
• Ability to keep gaming floor running smoothly and efficiently.
• Clear, open leadership and team engagement.
• Comfortable leading in a changing environment.
• Promotes and supports responsible play.
• Builds high-performing, inclusive teams.

Responsibilities

• Lead the smooth running of all gaming activity across the venue.
• Create a safe, professional and engaging environment tailored to each guest.
• Understand guest needs and ensure their experience stands out.
• Maintain high standards and a welcoming atmosphere to run the gaming floor efficiently.

Skills

Casino experience

PML licence

Customer focus

Operational delivery

Communication

Adaptability

Safer gambling

Inclusive leadership

Job description

Competitive Salary + Tips

40 hours a week including nights/weekends.

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

About Walsall Casino

Step into Grosvesor Casino Walsall, where energy, teamwork and standout hospitality shine. Enjoy live gaming, poker, slots, great food, a buzzing bar and exciting entertainment. We champion growth, personality and ambition. Join a supportive crew, build new skills and create unforgettable experiences every single day for everyone who walks in.

Site-Specific Benefits

• Just 2 minutes from J10 of the M6, with free on site parking, making every shift easy and stress free.
• 50% off delicious food, letting you enjoy great meals while you work.
• Vibrant team and social events throughout the year to celebrate wins and build friendships.
• Structured development plans that support your growth from day one.
• Genuine career pathways that open doors to long term success and new opportunities.

As a Casino Manager, you’ll lead the smooth running of all gaming activity across the venue.

Your role is key in creating a safe, professional and engaging environment, tailored to each guest. You’ll understand what different players want and ensure their experience not only meets expectations, but stands out.

By keeping standards high and the atmosphere welcoming, you’ll ensure the gaming floor runs efficiently and every guest leaves having had a great time.

Skills & Experience Needed:

• Casino Expertise: Strong UK casino management experience with a broad understanding of slots, tables and performance drivers.
• Licensed Leader: Holds a valid Personal Management Licence (PML).
• Customer Focus: Understands player expectations and delivers a safe, engaging experience.
• Operational Delivery: Keeps the gaming floor running smoothly and efficiently.
• Communication: Clear, open and consistent in how you lead and engage teams.
• Adaptability: Comfortable working in a changing environment.
• Safer Gambling: Promotes and supports responsible play.
• Inclusive Leadership: Builds supportive, high-performing teams.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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