Operations Manager

Grosvenor Casinos; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Team incentives

Induction and learning

Career progression opportunities

Employee discounts

Job summary

The Victoria Casino, Grosvenor’s flagship venue in London, seeks an Operations Manager to support the General Manager in overseeing all casino activities. You will drive operational efficiency, guest hosting, and ensure compliance across a 24/7 environment.

Lead a team to deliver high-quality service, maintain safety standards, and enhance guest experiences that align with Grosvenor Casinos’ brand. Strong leadership and customer-focus are essential for success.

Qualifications

• Have previous casino management experience.
• Excellent knowledge of all UK gaming activities.
• Proven success in achieving sales and yield targets.
• Be able to lead a team and communicate standards and targets.
• Be people focused with a passion for delivering first class customer experiences.

Responsibilities

• Support the General Manager in overseeing all aspects of the casino operation.
• Ensure gaming activities run smoothly and compliance standards are met.
• Lead and develop a high-performing team to deliver memorable guest experiences.

Skills

Casino management

Leadership

Customer experience

Sales targets

Education

PML Licence

Job description

At Grosvenor Casinos, we don't offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK's most loved casinos. It's our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We're building something special at Grosvenor Casinos. Join us and be part of it.

About The Victoria Casino

The Victoria is Grosvenor's flagship casino; a legendary London icon with 65+ years of history and a stunning £15m transformation. It sets the benchmark for excellence, attracting serious players and exceptional talent. Join a world class team where ambition is nurtured, skills grow fast, and professionals become the best in their field.

As Operations Manager, you'll support the General Manager in overseeing all aspects of the casino. This multifaceted role combines operational efficiency with exceptional guest hosting.

You'll ensure gaming activities run smoothly, compliance standards are met, and your team delivers high-quality service. You'll also take a proactive approach to customer interaction, problem-solving, and creating an inviting, entertaining environment.

This position requires strong leadership, operational expertise, and a passion for delivering memorable experiences. Your ultimate goal is to maintain an atmosphere that keeps guests coming back – driving our mission to excite and entertain.

Skills & Experience Needed

• Have previous casino management experience, an excellent knowledge of all UK gaming activities and proven success in achieving sales and yield targets.
• Hold a current PML Licence.
• Have a proven track record and ability to lead a team of people and communicate the standards and targets for a successful casino.
• Be people focused with a passion for delivering first class customer experiences.
• Be able to demonstrate the company values and correct behaviours that will support driving our mission to be the most loved Casinos in the UK.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You'll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you're starting out or ready for your next step, we'll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We're for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we'd love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.