Cashdesk Manager

Metropolitan Gaming; Manchester; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Discounts across travel and retail

Pension & life insurance

Food/beverage discounts

Season ticket loan

Refer a friend bonus

Job summary

Metropolitan Gaming is seeking a Cashdesk Manager to oversee all operations of the casino cashdesk, ensuring accurate, secure, and compliant financial transactions. You will manage cashiers and supervisors, enforce internal controls, and supervise audits and reporting while maintaining excellent guest service.

You will lead a team, uphold gaming regulations and AML standards, and coordinate with Surveillance to investigate variances.

Qualifications

• Experience managing a casino cashdesk and staff.
• Knowledge of gaming regulations and AML laws.
• Ability to develop and enforce SOPs for cashdesk operations.
• Strong cash reconciliation and reporting skills.

Responsibilities

• Oversee daily cashdesk operations, ensuring accurate, secure transactions in line with policies.
• Supervise and train cashiers, supervisors, and count room staff; schedule and evaluate performance.
• Reconcile cashdesk, cash and electronic transactions including buy-ins, payouts and chip exchanges.
• Ensure currency, coins, chips and documents are secured, logged and balanced at shifts’ end.
• Develop and enforce SOPs to improve efficiency and compliance in cashdesk operations.
• Coordinate with Surveillance to investigate variances or suspicious activity.
• Prepare daily cash summaries, variance reports, and audit findings.
• Maintain knowledge of gaming, AML, and Safer Gambling regulations.
• Promote excellent guest service while ensuring regulatory compliance.
• Participate in audits, regulatory reviews, and internal investigations as required.
• Manage staffing levels, hiring and performance of cage personnel.
• Serve as SME on cashdesk procedures and advise management and staff.
• Perform other duties as assigned by senior management.

Skills

Cash handling

Team supervision

Internal controls

Regulatory compliance

AML compliance

Financial reporting

Guest service

Job description

About Us

Metropolitan Gaming is about more than the games or the buzz of the venue.

It’s about energy. Atmosphere. Servicethat’ssharp andin syncwith the moment.

Why Join Us

A place to grow, not just a job.You’ll be recognised for great work and given opportunities to build your skills and grow your career

Alongside competitive pay, youcan also:

• Discounts and perks across travel, retail, hospitality and wellbeing
• Company pension scheme and life insurance cover
• Discount on Food and non-alcoholic beverages across all venues
• Season ticket loan and cycle to work scheme
• Refer a friend bonus reward

What We Are Looking For

We are looking for a Cashdesk Manager to be responsible for overseeing all operations of the casino’s cashdesk, ensuring the accuracy, integrity, and security of all financial transactions. This role manages cashiers and supervisors, enforces internal control procedures, maintains compliance with gaming regulations, and ensures efficient customer service for guests and employees.

Main Responsibilities

• Manage daily operations of the cashdesk, ensuring all monetary transactions are completed accurately, securely, and in accordance with company and regulatory policies.
• Supervise, train, schedule, and evaluate cashiers, supervisors, and count team personnel to maintain high performance and compliance standards.
• Monitor and reconcile all cashdesk, cash and electronic transactions including buy-ins, payouts and chip exchanges.
• Ensure all currency, coin, chips, and documents are properly secured, logged, and balanced throughout and at the end of each shift.
• Develop and enforce standard operating procedures (SOPs) to ensure efficient and compliant cashdesk operations.
• Coordinate with Surveillance to investigate variances, discrepancies, or suspicious activities.
• Prepare and review financial and operational reports, including daily cash summaries, variances, and audit findings.
• Maintain knowledge of applicable gaming, anti-money laundering (AML), and Safer Gambling legislation.
• Promote excellent guest service while ensuring compliance with all gaming and financial laws.
• Participate in audits, regulatory reviews, and internal investigations as required.
• Manage staffing levels, hiring, and performance management for cage personnel.
• To be the subject matter expert on cashdesk procedures and to be able to advise casino Management and cashiers in all aspects of procedures and working practices.
• Perform other duties as assigned by senior management.

Service Behaviours

Our Cashdesk Manager is expected to always demonstrate our key service behaviours:

• On It: Demonstrates responsiveness and initiative by anticipating guest and operational needs, ensuring prompt and effective service delivery.
• Upbeat and Positive Attitude: Maintains a professional, enthusiastic, and solution-oriented demeanour that fosters a welcoming and energetic environment.
• Be Nice: Treats guests, team members, and stakeholders with courtesy, respect, and professionalism in all interactions.
• Open and Close: Engages openly and warmly at the start of every interaction and ensures each conversation or service exchange concludes with clarity, courtesy, and appreciation.

Please Note: You must be aged 18 or above and have the right to work in the UK

This position requires working nights, evenings, weekends and shifts that coincide with a 24/7 trading week so individuals should be flexible in their scheduling.

Cashdesk Managers will spend a large portion of their shift on their feet working directly with the public.