Cash Flow Champion — OTC Associate (Manchester)

ClearCourse; Lancashire; On-site; GBP 26,000 - 34,000; Full time

Job summary

ClearCourse Group is seeking an Order to Cash Associate in Manchester to manage a portfolio of customer accounts, maximise cash collection and resolve disputes. You’ll report to the Head of OTC, ensuring accurate account records and timely payments.

Ideal candidates will have experience in credit control or AR, strong Excel and communication skills, and a methodical approach to reconciling ledgers. This is a temp full-time role based in Manchester.

Qualifications

• Experience in credit control, collections or accounts receivable.
• Confident, professional communication, including on difficult conversations.
• Methodical, detail-focused with good reconciliation skills.
• Good organisation and the ability to prioritise a busy portfolio.
• Sound judgement on credit risk, and good Excel and finance systems skills.

Responsibilities

• Proactively collect debt across assigned ledgers, prioritising by ageing, risk and payment behaviour.
• Escalate high-risk accounts and potential bad debts to the OTC lead.
• Document and follow up every customer commitment to pay.
• Own disputes and invoice queries through to resolution with colleagues.
• Carry out statement reconciliations and investigate account discrepancies.
• Support the Sales Ledger team with payment allocation and remittance advice.
• Keep customer master data accurate and complete.
• Run credit checks and open new accounts, recommending credit limit changes.
• Participate in debt review meetings with Sales, Operations, Customer Success and Finance.
• Record all collection activity in the CRM and support audit requests.
• Find ways to reduce manual effort and improve the customer experience.

Skills

Credit control

Collections

Accounts receivable

Excel

Communication

Tools

NetSuite

Job description

ClearCourse Group is seeking an Order to Cash Associate in Manchester to manage a portfolio of customer accounts, maximise cash collection and resolve disputes. You’ll report to the Head of OTC, ensuring accurate account records and timely payments.

Ideal candidates will have experience in credit control or AR, strong Excel and communication skills, and a methodical approach to reconciling ledgers. This is a temp full-time role based in Manchester.