O2C Associate: Master Cash Flow & Collections

ClearCourse; Manchester; On-site; GBP 24,000 - 36,000; Full time

Job summary

ClearCourse Group in Manchester is seeking an Order to Cash Associate to manage a portfolio of customer accounts, maximise cash collection and resolve disputes. You will own payment processes, reconcile ledgers and support the Sales Ledger team to ensure timely remittance.

The role requires experience in credit control or AR, strong communication skills, and proficiency with Excel and ERP systems. This is a full-time position based in Manchester with scope to improve processes and customer

Qualifications

• Experience in credit control, collections or accounts receivable.
• Confident, professional communication, including handling difficult conversations.
• Methodical, detail-focused approach with strong reconciliation skills.
• Good organisation and ability to prioritise a busy portfolio.
• Strong Excel and finance systems proficiency.

Responsibilities

• Proactively collect debt across assigned ledgers, prioritising by ageing and risk.
• Escalate high-risk accounts and potential bad debts to the O2C Lead.
• Document and follow up every customer commitment to pay.
• Own disputes and invoice queries through to resolution with colleagues.
• Carry out statement reconciliations and investigate account discrepancies.
• Support the Sales Ledger team with payment allocation and remittance advice.
• Keep customer master data accurate and complete.
• Run credit checks and open new accounts, recommending credit limit changes.
• Participate in debt review meetings across departments.
• Record all collection activity in the CRM and support audit requests.
• Find ways to reduce manual effort and improve the customer experience.

Skills

Credit control

Collections

Accounts receivable

Excel

Finance systems

Tools

NetSuite

Job description

ClearCourse Group in Manchester is seeking an Order to Cash Associate to manage a portfolio of customer accounts, maximise cash collection and resolve disputes. You will own payment processes, reconcile ledgers and support the Sales Ledger team to ensure timely remittance.

The role requires experience in credit control or AR, strong communication skills, and proficiency with Excel and ERP systems. This is a full-time position based in Manchester with scope to improve processes and customer