OTC Associate

ClearCourse; Lancashire; On-site; GBP 26,000 - 34,000; Full time

Job summary

ClearCourse Group is seeking an Order to Cash Associate in Manchester to manage a portfolio of customer accounts, maximise cash collection and resolve disputes. You’ll report to the Head of OTC, ensuring accurate account records and timely payments.

Ideal candidates will have experience in credit control or AR, strong Excel and communication skills, and a methodical approach to reconciling ledgers. This is a temp full-time role based in Manchester.

Qualifications

• Experience in credit control, collections or accounts receivable.
• Confident, professional communication, including on difficult conversations.
• Methodical, detail-focused with good reconciliation skills.
• Good organisation and the ability to prioritise a busy portfolio.
• Sound judgement on credit risk, and good Excel and finance systems skills.

Responsibilities

• Proactively collect debt across assigned ledgers, prioritising by ageing, risk and payment behaviour.
• Escalate high-risk accounts and potential bad debts to the OTC lead.
• Document and follow up every customer commitment to pay.
• Own disputes and invoice queries through to resolution with colleagues.
• Carry out statement reconciliations and investigate account discrepancies.
• Support the Sales Ledger team with payment allocation and remittance advice.
• Keep customer master data accurate and complete.
• Run credit checks and open new accounts, recommending credit limit changes.
• Participate in debt review meetings with Sales, Operations, Customer Success and Finance.
• Record all collection activity in the CRM and support audit requests.
• Find ways to reduce manual effort and improve the customer experience.

Skills

Credit control

Collections

Accounts receivable

Excel

Communication

Tools

NetSuite

Job description

Order to Cash Associate Manchester ClearCourse Group
Temp Full-time Competitive base salary

Fancy a role where you own your own portfolio, build great customer relationships and have a direct impact on cash flow?

ClearCourse Group is looking for an Order to Cash Associate to join our Manchester team, reporting to the Head of OTC. You'll manage a portfolio of customer accounts to maximise cash collection, minimise overdue debt and resolve disputes, while keeping account records accurate and up to date.

Requirements

What you'll be doing

• Proactively collecting debt across your assigned ledgers, prioritising by ageing, risk and payment behaviour
• Escalating high-risk accounts, potential bad debts and insolvencies to the O2C Lead
• Documenting and following up every customer commitment to pay
• Owning disputes and invoice queries through to resolution, working with colleagues to remove barriers to payment
• Carrying out statement reconciliations and investigating account discrepancies
• Supporting the Sales Ledger team with payment allocation and remittance advice
• Keeping customer master data accurate and complete
• Running credit checks, opening new accounts and recommending credit limit changes
• Taking part in debt review meetings with Sales, Operations, Customer Success and Finance
• Recording all collection activity in our CRM and supporting audit requests
• Finding ways to reduce manual effort and improve the customer experience

What you'll bring

• Experience in credit control, collections or accounts receivable
• Confident, professional communication, including on difficult conversations
• A methodical, detail-focused approach with good reconciliation skills
• Good organisation and the ability to prioritise a busy portfolio
• Sound judgement on credit risk, and good Excel and finance systems skills

Bonus points if you've got:

• Experience with NetSuite or a similar ERP
• Experience in a shared services or B2B software environment

Benefits

Ready to join us?

If you're organised, personable and enjoy turning overdue into paid, we want to hear from you.