Caseworker

TDS; Hemel Hempstead; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

33 days holiday including bank holidays

Pension Scheme

Additional day off for your birthday

Job summary

A not for profit organization in Hemel Hempstead is hiring an Investigator/Caseworker for a full-time position. You will process NHOS complaint cases, investigate evidence, facilitate resolutions, and support parties in achieving mutual agreements. The ideal candidate will have strong communication, analytical skills, and attention to detail. The role offers a hybrid working model alongside competitive benefits including 33 days holiday and a pension scheme.

Qualifications

• Able to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills.
• Experience in analysing data and presenting findings clearly.
• Creative problem-solving skills to resolve customer queries.
• Strong attention to detail and investigative skills.

Responsibilities

• Process NHOS complaint cases within prescribed standards.
• Investigate evidence and gather information for resolutions.
• Review complaint cases and assist parties in resolving issues.
• Participate in case meetings and facilitate communication.
• Reach out to customers for acceptance of final decisions.

Skills

Communication skills

Data analysis

Microsoft Word

Microsoft Excel

Microsoft Outlook

Attention to detail

Job description

Overview

TDS Hemel Hempstead, England, United Kingdom

Caseworker

TDS Hemel Hempstead, England, United Kingdom

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This range is provided by TDS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

We have an opportunity within our NHOS team to join them as an Investigator/Caseworker.

This is a full-time, permanent position that will be based out of our Hemel Hempstead office. We have a standard hybrid working policy of 2 days a week in the office and 3 days working from home. Remote working may also be considered for the right candidate with the right experience.

Responsibilities

• Processing NHOS complaint cases in accordance with prescribed standards and within specified timeframes.
• Investigate the evidence and gather additional information when beneficial to the case, assisting the parties in reaching an early, mutually agreed resolution without the need for formal adjudication, where appropriate.
• Reviewing complaint cases.
• Proactively seek opportunities to assist the parties in resolving the complaint without resorting to adjudication, when possible.
• Participate in case investigation meetings and facilitate communication between the ombudsman and the involved parties.
• Reach out to customers to obtain their acceptance or rejection of the final decision.

Qualifications

• Be capable of managing multiple tasks simultaneously and prioritizing a heavy workload effectively.
• Have excellent communication skills, both written and verbal, with proven proficiency in using Microsoft Word, Excel, and Outlook.
• Have experience in analysing data, drawing conclusions, making recommendations, and presenting findings clearly and concisely, both orally and in writing.
• Be able to think creatively and find innovative solutions to resolve customer queries.
• A strong focus on accuracy and attention to detail, combined with a keen investigative eye.

Benefits

• 33 days holiday inc bank holidays
• Pension Scheme
• Additional day off for your birthday
• Plus many more!

If you have any questions or would like to find out more information, please feel free to contact me directly.

NHOS is a stand-alone subsidiary of TDS Group, a not for profit organisation dealing primarily with tenancy deposits and disputes.

NHOS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.