Hybrid Investigator & Caseworker — Dispute Resolution

TDS; Hemel Hempstead; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

33 days holiday including bank holidays

Pension Scheme

Additional day off for your birthday

Job summary

A not for profit organization in Hemel Hempstead is hiring an Investigator/Caseworker for a full-time position. You will process NHOS complaint cases, investigate evidence, facilitate resolutions, and support parties in achieving mutual agreements. The ideal candidate will have strong communication, analytical skills, and attention to detail. The role offers a hybrid working model alongside competitive benefits including 33 days holiday and a pension scheme.

Qualifications

• Able to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills.
• Experience in analysing data and presenting findings clearly.
• Creative problem-solving skills to resolve customer queries.
• Strong attention to detail and investigative skills.

Responsibilities

• Process NHOS complaint cases within prescribed standards.
• Investigate evidence and gather information for resolutions.
• Review complaint cases and assist parties in resolving issues.
• Participate in case meetings and facilitate communication.
• Reach out to customers for acceptance of final decisions.

Skills

Communication skills

Data analysis

Microsoft Word

Microsoft Excel

Microsoft Outlook

Attention to detail

Job description

A not for profit organization in Hemel Hempstead is hiring an Investigator/Caseworker for a full-time position. You will process NHOS complaint cases, investigate evidence, facilitate resolutions, and support parties in achieving mutual agreements. The ideal candidate will have strong communication, analytical skills, and attention to detail. The role offers a hybrid working model alongside competitive benefits including 33 days holiday and a pension scheme.