Caseworker

Restart Lives; Greater London; Hybrid; GBP 18,000 - 23,000; Part time

Job summary

Restart Lives in London is seeking a part-time Caseworker to provide personalised one-to-one support to people experiencing homelessness or at risk of it. The role is hybrid, based in London with some home-working flexibility, and involves managing a caseload, conducting assessments, and coordinating referrals to housing, employment, and health services.

You will work with colleagues, volunteers and partner agencies to deliver person-centred support, maintain records, monitor progress and help

Qualifications

• Strong interpersonal and communication skills to build trust with diverse clients.
• Understanding homelessness, safeguarding, and trauma-informed practice.
• Experience with assessment, care planning, and coordinating services.
• Experience in homelessness, housing, community services, or related charities preferred.
• Reliability, professional boundaries, and ability to work independently and in a team.
• Relevant training in social work, psychology or counselling is beneficial but not essential.

Responsibilities

• Manage a caseload and conduct assessments to identify client needs.
• Coordinate referrals to housing, employment and health services.
• Advocate with partner agencies to secure joined-up support.
• Maintain accurate records and monitor clients’ progress.
• Collaborate with volunteers, colleagues and external partners.

Skills

Interpersonal Skills

Communication Abilities

Social Work-related Skills

Case Management & Care Planning

Independent & Multidisciplinary Team

Education

Social Work related training/field

Job description

Company Description

Restart Lives is a charity that supports people who are breaking the cycle of homelessness and working towards independent living. The organization focuses on helping individuals build confidence and resilience while improving their overall wellbeing. Staff and volunteers assist people in securing stable accommodation, finding employment, and strengthening social relationships. Restart Lives also prioritizes mental health support and practical preparation so that individuals feel ready to return to independent living in a sustainable way.

Role Description

This part-time Caseworker role at Restart Lives is a hybrid position based in London, with some work-from-home flexibility. The Caseworker will provide one-to-one support to people experiencing or at risk of homelessness, helping them identify needs, set goals, and develop personalised action plans. Day-to-day tasks include managing a caseload, conducting assessments, coordinating referrals to housing, employment, and health services, and advocating on behalf of clients with partner agencies. The role also involves maintaining accurate records, monitoring progress, and contributing to group activities that build confidence, resilience, and life skills. The Caseworker will collaborate closely with colleagues, volunteers, and external partners to ensure joined-up, person-centred support.

Qualifications

• Candidates should possess strong Interpersonal Skills and Communication abilities to build trust, listen effectively, and engage sensitively with people from diverse backgrounds.
• Candidates should possess Social Work-related skills, including an understanding of homelessness, safeguarding, and strengths-based, trauma-informed practice.
• Candidates should possess Case Management and Casework skills, including assessment, care planning, coordination of services, and accurate record-keeping.
• Candidates should ideally have experience working in homelessness, housing, community services, or related charitable sectors.
• Candidates should demonstrate reliability, professional boundaries, cultural sensitivity, and the ability to work both independently and as part of a multidisciplinary team.
• Relevant training or qualifications in social work, psychology, counselling, or a related field are beneficial but not essential, where equivalent experience can be demonstrated.