SEND Team Manager (Tribunals, Complaints and Resolutions)

Derby City Council; East Midlands; On-site; GBP 52,000 - 55,000; Full time

Benefits offered by this job

LGPS

Team Derby Rewards

Tusker Car Benefit Scheme

Job summary

Derby City Council's SEND Team is seeking a Team Manager (Tribunals, Complaints and Resolutions) to lead the Tribunals, Complaints and Resolutions SEND Team and to supervise staff delivering the service.

The role requires experience in managing a LA SEND team, knowledge of SEND Code and the Children and Families Act 2014, and the ability to collaborate with professionals to balance the child's needs with statutory requirements. 37 hours per week at Council House.

Qualifications

• Experience in managing and leading a team within the LA SEND environment.
• Experience of leading and resolving tribunals, mediations, LGO's and judicial reviews.
• Knowledge of SEND Code of Practice 2014 and the Children and Families Act 2014.
• Ability to work with professionals to balance needs with statutory guidelines and legal frameworks.
• Confident use of systems to record decisions and outcomes.

Responsibilities

• Lead and manage the Tribunals, Complaints and Resolutions SEND Team alongside other SEND Team Managers.
• Supervise, develop and support team members to deliver the service efficiently and effectively.
• Ensure leadership and management of complaints, tribunals, mediations, LGOs and judicial reviews.

Skills

Team leadership

SEND environment

Tribunals & reviews

Mediations

LGO & judicial reviews

Job description

Role: SEND Team Manager (Tribunals, Complaints and Resolutions)

Salary: Grade L £51,928 - £55,224 a year

Location: Council House

Hours: 37 hours a week

Closing Date: 17/09/2026

The Opportunity

An exciting opportunity has arisen to join our friendly and supportive SEND Team as part of Learning, Inclusion and skills service as an Tribunals, Complaints and Resolutions SEND Team Manager. We are excited to welcome a new manager as part of our expanding team.

We are looking for people who share our belief in every child accessing the right support, at the right time in Derby and our commitment to improving the lives of children and young people. You must have a passion to work in Tribunals, Complaints and Resolutions within the SEND environment and have a vast range of experience within this remit, alongside the experience of managing and leading a team.

What you’ll be doing

You will lead and manage the Tribunals, Complaints and Resolutions SEND Team alongside the other SEND Team Managers. This will include supervising, managing and developing team members in order to deliver the service efficiently and effectively. The main part of this role will be ensuring the leadership and management of complaints, tribunals, mediations, LGO's and judicial reviews. In Derby we are really proud of our resolutions team. This team currently consists of two Tribunals and Resolutions Officers, One SEND Officer and an assigned Caseworker who is also specifically dedicated to this area.

The post holder will work along side two other SEND Team Manager who oversee primary, secondary, new assessments and annual reviews to ensure that all statutory duties are adhered to. This post will require the team manager to lead and manage officers across the service and may fall outside of the initial remit across the service.

About you

• Experience in managing and leading a team of people within the LA SEND environment
• Experience of leading, managing, preparing, resolving and responding to tribunals, mediations, LGO's, judicial reviews and MP enquiries
• Up to date knowledge and experience of applying the SEND Code or Practice 2014 and the Children and Families Act 2014, alongside any other SEND legal policy
• Working alongside a range of professionals to ensure that decisions are balanced on the needs of the child, alongside the statutory guidelines and legal frameworks associated with this.
• Confident use and application of systems to ensure robust and high quality communication and recording of decision making discussions and outcomes.

Who We Are

At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.

Why join Derby City Council?

At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people.

Financial Benefits

• Local Government Pension Scheme (LGPS) - a secure, defined benefit pension with life cover
• Team Derby Rewards - discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme - a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle

Work-Life Balance

• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities

Learning and Development

• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing

Health and Wellbeing

• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training

Community and Inclusion

• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.

Equality, Diversity and Inclusion

At Derby City Council, we’re committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds and believe our workforce should reflect the diverse communities we serve.

As a Disability Confident Leader, disabled applicants who meet the essential criteria for the role can choose to apply through our Guaranteed Interview Scheme.

We are also proud to hold the Ministry of Defence Employer Recognition Scheme Silver Award, recognising our commitment to supporting serving personnel, veterans and their families. Members of the Armed Forces community, veterans and their close family members who meet the essential criteria are also eligible for our Guaranteed Interview Scheme.

If you need any reasonable adjustments at any stage of the recruitment process, including during your application, interview or onboarding, we'll work with you to provide the support you need.

Interview date: week commencing 21 September 2026