Casework Officer

Isle of Man Government; Douglas; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Annual leave

Flexi-time

Remote working opportunities

Pensions

Learning & development

Gym discounts

Counselling services

Career break eligibility

Cycle to Work

Staff canteen

Job summary

The Isle of Man Government Information Commissioner’s Office is recruiting a Casework Officer. You’ll support enquiries, complaints, personal data breach reports and FOI reviews, providing timely advice and coordinating investigations.

You’ll help ensure matters are handled efficiently, professionally and consistently, within a small, dedicated team. You’ll be exposed to data protection, freedom of information and regulatory compliance work, with opportunities to shape how casework is delivered,

Job description

About the role

Can you see yourself protecting people’s rights, influencing good practice and making a real difference across the Isle of Man?

Join the Information Commissioner’s Office as a Casework Officer and use your organisational skills, attention to detail and sound judgement to support enquiries, complaints, personal data breach reports and Freedom of Information reviews. You'll be at the heart of the office's casework function, providing advice and guidance, coordinating investigations and helping ensure matters are handled efficiently, professionally and consistently.

As part of a small, dedicated team, you'll enjoy genuine variety, meaningful responsibility and the opportunity to shape how casework is delivered. We work with a true all hands on deck ethos, giving you the chance to manage your own workload, contribute ideas for improving processes and develop expertise across data protection, freedom of information and regulatory compliance. If you're a collaborative team player who enjoys solving problems and helping others, we'd love to hear from you.

A workplace that invests in you

• A competitive salary that increases each 12 months until you reach the salary maximum.
• A generous annual leave entitlement, a Privilege Day and 10 Bank Holidays; your annual leave will increase after your first year and again after your third year.
• A flexi-time scheme where you can accrue additional time worked to take time off in line with the relevant flexi-time scheme.
• Enjoy occasional remote working opportunities, with prior agreement from your manager.
• Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements: the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.
• Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.
• Discounted access to the NSC gym and island swimming pools as well as 1-to-1 support programmes and exercise classes with qualified instructors.
• Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and signposting on a wide range of issues.
• Ability to apply for an unpaid career break after 3 years’ service.
• Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.
• Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.

Working for the Isle of Man Public Service

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.

The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion.

Your candidate experience is important to us. As a proud member of The Circle Back Initiative, we commit to respond to every applicant that applies for an Isle of Man Public Service role.

We are committed to net zero by 2050 and as an entire nation UNESCO Biosphere Reserve, we are transforming public services for a sustainable future and your contributions will directly benefit our community, economy, and environment.

Things to note

A Security Clearance Check is required for this post, the cost of which will be covered by the Isle of Man Government.

Please note a relocation package is not available for this role.

We understand that you might have some questions about the role and the Recruiting Manager is on hand to support you. You can contact them at [e-mail].