Casework & Admin Support Officer

Derby City Council; Tideswell CP; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

LGPS (Local Government Pension Scheme)

Team Derby Rewards

Tusker Car Benefit Scheme

Flexible & hybrid working

Generous annual leave

Job summary

Derby City Council is seeking an organised administrator to provide high-quality support to Social Care and Early Help workers and managers. You will handle enquiries, prepare documents and maintain accurate records, using Liquidlogic and Microsoft Office to keep case information up to date.

The role offers hybrid working with opportunities to develop your career within a busy public sector environment. We value inclusive teams and provide a range of benefits including pension, discounts and

Qualifications

• Recent administrative experience in a busy office.
• Experience in an administrative or customer support role, particularly within a local authority or public sector environment, is desirable but not essential
• Strong written and verbal communication skills and the ability to respond politely and patiently to service users
• Experience of working with Microsoft Office applications, including Word and Excel, to produce, update and maintain a range of documents and spreadsheets
• The ability to manage competing priorities and maintain attention to detail.
• An understanding of the need for confidentiality when dealing with service user information.
• Experience of using Liquidlogic, or the ability to learn new IT systems quickly.

Responsibilities

• Provide day-to-day administrative support to the team, including handling enquiries by phone and email, preparing documents and maintaining accurate records.
• Use Liquidlogic to input, update and retrieve case information, ensuring data is accurate, timely and handled confidentially.
• Use Microsoft Office, including Outlook, Word and Excel, to produce letters, reports, spreadsheets and maintain tracking systems.
• Handle sensitive and confidential information in line with Council policies and procedures.
• Communicate effectively with colleagues, partners and members of the public, responding politely and professionally to enquiries.
• Be required to provide reception cover to support a busy contact centre.

Skills

Administrative experience

Customer support

Communication

Microsoft Office

Prioritisation

Confidentiality

Liquidlogic

Tools

Liquidlogic

Microsoft Office

Job description

Derby City Council is seeking an organised administrator to provide high-quality support to Social Care and Early Help workers and managers. You will handle enquiries, prepare documents and maintain accurate records, using Liquidlogic and Microsoft Office to keep case information up to date.

The role offers hybrid working with opportunities to develop your career within a busy public sector environment. We value inclusive teams and provide a range of benefits including pension, discounts and